Enterprise Renewals Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Safeguard and enhance Annual Recurring Revenue (ARR) by assisting the Strategic and Enterprise Field Sales team in finalizing renewal contracts prior to expiration.

• Partner with Strategic and Enterprise Field Sales to formulate renewal strategies and align commercial Renewal/Flex initiatives.

• Aid in the expansion strategy surrounding renewals, which includes Flex, Reflex, and Upsell opportunities.

• Facilitate seamless renewal execution and closing processes, encompassing negotiation of commercial terms, capturing price increases, and transitioning renewals to Flex.

• Review, prepare, and deliver renewal sales proposals 90–120 days ahead of contract expiration.

• Manage contract processes and Flex activations.

• Investigate customer license purchases and usage to recommend renewal proposals.

• Develop renewal scenarios, including Flex conversions, consolidations, and module upgrades.

• Act as a subject matter expert on subscription management and renewals for enterprise clients.

• Identify risks early in the quarter for renewals and ensure accurate renewal forecasting.

• Collaborate with Field Sales and Customer Value Architects on accounts at risk and develop mitigation strategies.

• Provide guidance to Sales regarding the enterprise renewal sales process and business policies related to sales.

⛳️ Requirements

• Relevant industry experience in High Tech, SaaS, or Cybersecurity is preferred.

• Familiarity with the Annual Recurring Revenue business model.

• A minimum of 5 years of experience in Enterprise Renewals, Deal Support, Contract Management, or Customer Success.

• Previous involvement in managing the SaaS Subscription renewal process.

• Proficiency in MS Excel.

• Prior experience with Salesforce.com and/or Salesforce CPQ.

• Capacity to effectively juggle a diverse range of daily tasks and adapt priorities swiftly in a high-paced environment across multiple projects.

• Tech-savvy individual excited to thrive in a fast-moving setting.

• Outstanding communication abilities and strong business collaboration with sales teams.

• Capability to work autonomously or collaboratively within a team.

• Exceptional attention to detail and highly organized.

• Demonstrated experience using AI technologies to improve decision-making, streamline workflows and processes, enhance efficiency, and drive business results.

🏝️ Benefits

• Competitive compensation package and equity awards.

• Comprehensive wellness programs for physical and mental health.

• Generous vacation and holiday allowances for rest and rejuvenation.

• Paid parental and adoption leave policies.

• Opportunities for professional development for all employees, regardless of their level or role.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture featuring world-class amenities.

• Bonus structures.

• Equity grants.

• Health insurance coverage.

• 401k retirement plan.

• Paid time off.