Enterprise Renewals Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Safeguard and enhance Annual Recurring Revenue (ARR) by assisting Strategic and Enterprise Field Sales teams in finalizing renewal contracts prior to expiration.

• Partner with Strategic and Enterprise Field Sales teams on renewal strategies and promote alignment of commercial Renewal/Flex initiatives.

• Aid in implementing expansion strategies concerning renewals, which include Flex, Reflex, and Upsell opportunities.

• Ensure seamless execution of renewal processes and closure, which includes negotiating commercial terms, securing price increases, and transitioning renewals to Flex.

• Proactively assess, prepare, and present renewal sales proposals 90–120 days ahead of contract expiration.

• Oversee contract processes and facilitate Flex activations.

• Investigate customer license acquisitions and usage to make informed recommendations on renewal offers.

• Develop renewal scenarios that encompass Flex conversions, consolidations, and module upgrades.

• Act as a subject matter authority on subscription management and renewals for enterprise clients.

• Identify renewal risks early and deliver precise renewal forecasts.

• Collaborate with Field Sales and Customer Value Architects regarding at-risk accounts and devise risk mitigation strategies.

• Be a reliable resource for Sales concerning the enterprise renewal sales process and associated business policies.

⛳️ Requirements

• Relevant industry experience in High Tech, SaaS, or Cybersecurity is preferred.

• Familiarity with the Annual Recurring Revenue business model is essential.

• Minimum of 5 years’ experience in Enterprise Renewals, Deal Support, Contract Management, or Customer Success.

• Prior experience managing the SaaS Subscription renewal process.

• Proficient in MS Excel.

• Previous experience with Salesforce.com and/or Salesforce CPQ is required.

• Capable of effectively managing a diverse array of daily tasks and adjusting priorities swiftly in a dynamic environment with multiple engagements.

• Technologically adept and enthusiastic about working in a fast-paced setting.

• Excellent communication skills and strong collaborative relationships with sales teams.

• Ability to work autonomously or as part of a team.

• Exceptional attention to detail and highly organized.

• Proven experience using AI technologies to improve decision-making, streamline workflows, enhance efficiency, and drive business results.

• CrowdStrike participates in the E-Verify program.

• Must be eligible to work in the United States.

🏝️ Benefits

• Leading compensation and equity awards in the market.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holiday policies to allow for rest and recharge.

• Paid parental and adoption leave.

• Professional development opportunities available for all employees, regardless of level or role.

• Employee Networks, local community groups, and volunteer opportunities for fostering connections.

• Lively office culture complemented by world-class amenities.

• Bonuses.

• Equity grants.

• Health insurance.

• 401k plan.

• Paid time off.