Enterprise Renewals Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Safeguard and enhance annual recurring revenue (ARR) by assisting Strategic and Enterprise Field Sales in securing renewal contracts prior to their expiration.

• Partner with Strategic and Enterprise Field Sales to develop renewal strategies and ensure alignment in commercial Renewal/Flex initiatives.

• Support the expansion strategy related to renewals, which includes Flex, Reflex, and Upsell opportunities.

• Facilitate the seamless execution of renewal processes and closure, encompassing commercial negotiations, price uplift capture, and Renewal-to-Flex transitions.

• Review, prepare, and present renewal sales proposals 90–120 days ahead of contract expiration.

• Manage contract processes and Flex activations.

• Investigate customer license purchases and usage, and propose renewal recommendations.

• Formulate renewal scenarios, including Flex conversions, consolidations, and module upgrades.

• Act as a subject matter expert on subscription management and renewals for enterprise clients.

• Detect renewal risks early and ensure accurate renewal forecasting.

• Collaborate with Field Sales and Customer Value Architects on accounts at risk and develop mitigation strategies.

• Provide guidance to Sales on enterprise renewal processes and sales business policies.

⛳️ Requirements

• Relevant experience in the industry: High Tech, SaaS, Cybersecurity preferred.

• Familiarity with the Annual Recurring Revenue business model.

• A minimum of 5 years' experience in Enterprise Renewals, Deal Support, Contract Management, or Customer Success.

• Prior experience managing the SaaS Subscription renewal process.

• Proficiency in MS Excel.

• Previous experience with Salesforce.com and/or Salesforce CPQ.

• Capability to effectively manage a diverse range of daily tasks and swiftly adjust priorities in a dynamic environment across multiple projects.

• Technologically adept and enthusiastic about working in a fast-paced setting.

• Outstanding communication skills and a strong ability to partner with sales teams.

• Ability to operate independently or as part of a team.

• Exceptional attention to detail and highly organized.

• Proven experience leveraging AI technologies to enhance decision-making, streamline workflows and operations, improve efficiency, and drive business results.

• Must be eligible to work in the United States, as specified by the U.S. candidate pay range and E-Verify participation.

🏝️ Benefits

• Leader in market compensation and equity awards.

• Extensive physical and mental wellness programs.

• Competitive vacation and holiday policies for rest and rejuvenation.

• Paid parental and adoption leave.

• Opportunities for professional development for all employees, regardless of level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture featuring world-class amenities.

• Bonuses.

• Equity grants.

• Health insurance.

• 401k.

• Paid time off.