Enterprise Client Renewal Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the entire renewal process for a designated portfolio of clients, encompassing quoting, contract negotiations, and the finalization of renewal opportunities.

• Collaborate with Client Service teams and clients to discuss upcoming renewals, value realization, business objectives, objections, and risks.

• Work alongside Client Service and Sales teams to formulate renewal strategies that enhance client growth and reduce churn risk.

• Partner cross-functionally with Sales, Customer Success, Legal, and Finance teams to facilitate renewals and address any obstacles.

• Navigate through enterprise procurement processes, legal assessments, and pricing frameworks.

• Recognize renewal risks and establish strategies for account retention.

• Address complex client issues effectively.

• Enhance renewal processes by identifying opportunities for automation and standardization.

• Maintain accurate renewal forecasts and pipeline data.

• Monitor renewal performance metrics and communicate trends to leadership.

• Optimize enterprise renewal workflows, contract templates, approval pathways, and internal communication methods.

• Achieve success metrics including renewal rate, timely renewals, net revenue retention, closure time, and forecast accuracy.

⛳️ Requirements

• A Bachelor's Degree is required.

• 5–7 years of experience in project management or technical account management is required.

• Prior experience overseeing high-volume, end-to-end enterprise-level renewals, including quoting, in the SaaS/Tech sector is highly preferred.

• Excellent communication, negotiation, conflict resolution, and interpersonal skills are essential.

• Capable of managing multiple accounts and meeting deadlines concurrently.

• Data-driven mindset and proficiency in CRM systems such as Salesforce and ZoomInfo.

• Comfortable discussing contracts, pricing, and renewal terms with clients.

• Ability to collaborate across various departments and functions.

• Highly organized with a keen attention to detail.

• Must be able to sit and/or stand for up to 8 hours each day.

• Must possess close visual acuity for data analysis, transcription, computer-terminal viewing, extensive reading, and visual inspection.

• Availability five days per week during designated working hours is required.

• Must work from home or a designated location within the U.S.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) match

• Perks supporting employees, their families, and financial well-being

• Career development opportunities

• Quarterly bonuses

• Restricted stock unit grants based on individual performance

• Comprehensive range of benefits