Enterprise Application Support Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee daily administration, monitoring, maintenance, troubleshooting, and support of DLA enterprise infrastructure applications.

• Deliver daily operational assistance for assigned COTS/GOTS applications.

• Track application availability, health, connectivity, functionality, performance, and service dependencies.

• Conduct application diagnostics utilizing Government-provided maintenance and monitoring tools.

• Install, configure, upgrade, patch, maintain, and troubleshoot assigned applications.

• Support application environments that are physical, virtualized, on-premises, and cloud-hosted.

• Analyze and resolve user software, application, interface, and connectivity challenges.

• Collaborate with operating system administrators, database administrators, network teams, cybersecurity personnel, project managers, users, and vendors.

• Initiate and manage work orders with internal DLA teams and external vendors until final resolution.

• Execute software updates, patch management, registry modifications, application cleanup, security-template application, and configuration-baseline maintenance.

• Investigate software bugs, compatibility issues, vendor releases, application changes, and system dependencies.

• Assist in the design, development, testing, implementation, documentation, migration, and enhancement of assigned applications.

• Provide support for Adobe Experience Manager, IIS, quarterly updates, security patches, workflow components, and third-party product compatibility.

• Manage Dameware licensing servers, including installation, configuration, patching, licensing, upgrades, and vendor coordination.

• Engage in staff meetings, project meetings, outage coordination, and implementation planning.

• Compile weekly activity inputs and monthly application status updates.

• Maintain documentation such as application procedures, technical records, troubleshooting guides, vendor contacts, and knowledge-transfer materials.

⛳️ Requirements

• Active Department of Defense Secret clearance is required.

• This is a Critical Sensitive / IT-I position requiring a favorable Tier 5 investigation.

• Current DLA-approved Computing Environment certification relevant to assigned applications is necessary.

• Must meet applicable DoD 8140 requirements prior to gaining system access.

• IAT Level II or IAT Level III certification and CE Administrator qualification are mandatory for those assigned privileged application administration duties.

• A minimum of six years of progressive experience in information processing or information technology support is required.

• At least three years of experience supporting a variety of enterprise hardware and software solutions.

• A minimum of two years of experience in installing, troubleshooting, diagnosing, maintaining, or training users on enterprise applications.

• Experience in supporting production COTS/GOTS applications, vendor software, web applications, application servers, integrations, and end users is essential.

• Familiarity with Windows Server, IIS, application services, patching, registry changes, interfaces, APIs, licensing, and network dependencies is expected.

• Desired experience includes AEM, Dameware, Lenel, Carbon Black, SCOM, ELM, SQL, IIS, E911, SFTP, Xona, RightFax, ServiceNow, vendor coordination, and cloud-hosted applications.

• Must be a US citizen or authorized to work in the United States.

• Ability to obtain and maintain a United States Department of Defense security clearance is required.

• Visa sponsorship is not available.

🏝️ Benefits

• The company covers 100% of premiums for the employee’s medical, dental, and vision insurance.

• Subsidized medical, dental, and vision premiums are available for spouses and dependents.

• Short-term disability plan provided.

• Long-term disability plan included.

• 401(k) matching up to 10% of the employee’s salary contributions.

• Comprehensive training and development program offered.

• 11 paid holidays each year.

• Paid time off (PTO) accrual begins at 15 days annually.

• Opportunities for continued learning and career advancement available.