Enterprise Account Manager – West Region

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Manage a portfolio of approximately 100 existing Enterprise clients located in the Northeast, which contributes around $4M in ARR.

• Foster customer engagement and maximize product usage to meet time-to-value objectives.

• Oversee customer retention, facilitate multi-year renewals, and ensure accurate forecasting.

• Discover and create upsell and cross-sell opportunities within the existing client base.

• Collaborate with Account Executives on significant expansion projects.

• Identify, establish, and seamlessly transition larger expansion opportunities while maintaining ownership of the client relationship.

• Actively pinpoint at-risk accounts, underutilized products, upcoming renewals, and potential adjacent use cases.

• Ensure comprehensive coverage and health across the entire customer portfolio.

• Cultivate strong customer relationships and ensure optimal utilization of TeamViewer products for clients.

⛳️ Requirements

• 2–4 years of experience in Account Management, Customer Success, or a similar customer-facing commercial role, preferably in B2B SaaS.

• Proven success in meeting retention and expansion objectives.

• Capability to manage and prioritize a diverse portfolio of around 100 accounts.

• Strong, clear communication skills with both customers and internal partners.

• Proficient in maintaining CRM hygiene and delivering accurate forecasts.

• Background in selling or supporting IT, security, or remote connectivity software.

• Experience collaborating with Account Executives or sales teams on larger transactions.

• Experience in multi-year and multi-product expansion initiatives.

• Willingness to travel domestically up to 40%.

• Must verify identity and eligibility to work in the United States.

• TeamViewer is unable to offer employment or work authorization sponsorship.

🏝️ Benefits

• Stock-based options.

• Flexible PTO and paid holidays.

• 401(k) plan with employer matching.

• Comprehensive health insurance package, including 100% employer-paid medical coverage.

• Up to 12 weeks of parental leave.

• Basic life insurance.

• Short-term and long-term disability coverage, fully employer-paid.

• Quarterly team-building events.

• Leadership luncheons.

• Companywide “All Hands” meetings.

• Medical, dental, and vision coverage.

• HSA and FSA options available.

• Employee Assistance Program.

• Voluntary benefits.

• Pet insurance.

• Employee discounts.

• Opportunities for professional growth.

• Support for accommodations or adjustments during the application or hiring process.