Enterprise Account Manager – Strategic Renewals

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of renewals within an enterprise account portfolio to safeguard recurring revenue.

• Establish connections with CIOs, CTOs, VPs of Engineering, and leaders of Salesforce platforms.

• Recognize renewal risks, develop save strategies, and implement them with urgency.

• Transition customers from Salesforce-native offerings to Flosum’s cloud-native solutions while constructing the business rationale.

• Protect accounts from competitors, internal developments, and new enterprise architectures.

• Collaborate with product, support, engineering, and customer success teams to fulfill customer requirements.

• Spot opportunities for expansion and relay them to the sales team with a well-defined plan.

• Keep precise forecasts and a clean renewal pipeline documented in Salesforce.

⛳️ Requirements

• Over 7 years of experience in enterprise account management, renewals, or customer-facing sales within a B2B software environment.

• A substantial book of business, ideally exceeding $5M in annual recurring revenue, with individual accounts over $250K.

• Proven experience in selling or renewing complex IT solutions such as DevOps, data protection, security, infrastructure, or developer platforms.

• A history of saving at-risk renewals by engaging with executives, backed by measurable results.

• Excellent negotiation skills and confidence in handling multi-year agreements and challenging discussions regarding pricing and value.

• Familiarity with NRR and GRR calculations and their implications for the business.

• Strong writing and speaking abilities; capable of briefing a CIO in five minutes.

• Experience within the Salesforce ecosystem is highly advantageous.

🏝️ Benefits

• Competitive base salary along with variable compensation linked to retention.

• Genuine ownership of your work.

• Direct access to company leadership.

• Flexibility to shape the framework of account management within the organization.

• Chance to influence customers' transition to cloud solutions.

• Opportunity to contribute to products that facilitate AI adoption.