Enterprise Account Manager – Strategic Renewals

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of renewals for an enterprise account portfolio and safeguard recurring revenue.

• Develop relationships with CIOs, CTOs, VPs of Engineering, and leaders of Salesforce platforms.

• Recognize renewal risks, devise save plans, and implement them promptly.

• Transition customers from Salesforce-native solutions to Flosum's cloud-native platform and construct the business case.

• Protect accounts from competitors, internal developments, and new enterprise architectures.

• Collaborate with product, support, engineering, and customer success teams to fulfill customer requirements.

• Spot expansion opportunities and present them to the sales team with a comprehensive strategy.

• Keep precise forecasts and maintain a clean renewal pipeline in Salesforce.

⛳️ Requirements

• Over 7 years in enterprise account management, renewals, or customer-facing sales within a B2B software organization.

• Substantial book of business, ideally exceeding $5M in annual recurring revenue, with individual accounts surpassing $250K.

• Proven experience in selling or renewing intricate IT solutions such as DevOps, data protection, security, infrastructure, or developer platforms.

• A history of rescuing at-risk renewals through engagement at the executive level, yielding measurable outcomes.

• Excellent commercial and negotiation capabilities.

• Proficiency in advocating for multi-year agreements and managing challenging discussions regarding price and value.

• Familiarity with NRR and GRR calculations and their impact on business.

• Strong writing and verbal communication skills; capable of summarizing key points to a CIO in five minutes.

• Experience within the Salesforce ecosystem is highly advantageous.

🏝️ Benefits

• Competitive base salary complemented by variable compensation linked to retention.

• Genuine ownership, direct access to leadership, and the opportunity to shape account management practices.

• Chance to influence customers' migration to the cloud.

• Opportunity to engage with products that facilitate AI adoption.