Enterprise Account Manager – Strategic Renewals

This is a fully remote position, open to applicants in Romania.

📋 Description

• Manage a portfolio of enterprise accounts and oversee retained revenue.

• Handle renewals for both strategic and smaller accounts to safeguard recurring revenue.

• Cultivate relationships with CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms.

• Recognize renewal risks, develop save plans, and implement them promptly.

• Transition customers from Salesforce-native products to the cloud-native platform while articulating the business rationale.

• Protect accounts from competitors, in-house developments, and emerging enterprise architectures.

• Collaborate with product, support, engineering, and customer success teams while ensuring accountability.

• Spot expansion opportunities and relay them to the sales team with a clear strategy.

• Keep accurate forecasts and maintain a tidy renewal pipeline in Salesforce.

⛳️ Requirements

• Over 7 years of experience in enterprise account management, renewals, or customer-facing sales within a B2B software environment.

• A substantial book of business, preferably exceeding $5M in annual recurring revenue, with individual accounts valued over $250K.

• Proven experience in selling or renewing intricate IT solutions, including DevOps, data protection, security, infrastructure, or developer platforms.

• Demonstrated success in saving at-risk renewals by engaging with executive-level stakeholders, yielding measurable outcomes.

• Exceptional negotiation abilities and comfort in pursuing multi-year agreements while discussing pricing and value.

• Familiarity with NRR and GRR calculations and their relationship to account management practices.

• Strong writing and verbal communication skills; capable of briefing a CIO within five minutes.

• Experience in the Salesforce ecosystem is highly advantageous.

🏝️ Benefits

• Competitive base salary complemented by variable compensation linked to retention.

• Genuine ownership of responsibilities.

• Direct access to leadership for guidance and support.

• Opportunity to shape the account management approach within the organization.