Enterprise Account Manager – Strategic Renewals

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take charge of renewals within an enterprise account portfolio to safeguard recurring revenue.

• Cultivate relationships with CIOs, CTOs, VPs of Engineering, and leaders of Salesforce platforms.

• Proactively recognize renewal risks, formulate save strategies, and implement them promptly.

• Transition customers from Salesforce-native solutions to Flosum’s cloud-native platform while constructing the business case.

• Protect accounts from competitors, in-house developments, and emerging enterprise architectures.

• Collaborate with product, support, engineering, and customer success teams to address customer requirements.

• Spot expansion possibilities and present them to the sales team with a detailed plan.

• Keep precise forecasts and a well-organized renewal pipeline in Salesforce.

⛳️ Requirements

• Over 7 years of experience in enterprise account management, renewals, or customer-facing sales within a B2B software environment.

• A substantial book of business, ideally exceeding $5M in annual recurring revenue, with individual accounts surpassing $250K.

• Proficient in selling or renewing intricate IT solutions: DevOps, data protection, security, infrastructure, or developer platforms.

• Proven success in retaining at-risk renewals by engaging at the executive level, showcasing measurable results.

• Exceptional commercial negotiation abilities and a comfort level with multi-year agreements and pricing/value discussions.

• Familiarity with NRR and GRR calculations and their impact on business performance.

• Strong writing and speaking skills; capable of briefing a CIO in five minutes.

• Experience within the Salesforce ecosystem is a significant advantage.

🏝️ Benefits

• Competitive base salary complemented by variable compensation linked to retention.

• Direct access to leadership.

• Genuine ownership and the opportunity to influence the structure of account management.

• Chance to shape the cloud transition for customers.

• Opportunity to engage with products that facilitate AI adoption.