Enterprise Account Manager

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Act as the senior strategic contact for a portfolio of high-value, complex accounts.

• Cultivate relationships with managing partners, COOs/CFOs, and other key firm leaders.

• Create and uphold account plans while leading regular business reviews.

• Take ownership of renewal, retention, and expansion results, including revenue and account health objectives.

• Track lien density and fee-agreement alignment to identify anti-profitability risks and propose pricing or contract modifications in collaboration with Finance.

• Collaborate with the Lien Resolution team on intricate, high-stakes case escalations.

• Produce executive-level reports and account health dashboards.

• Observe intake volume and trend direction as leading indicators of account health.

• Communicate risk and opportunity insights with Customer Success leadership and initiate proactive follow-up actions.

• Supervise onboarding for new enterprise accounts, including tailored implementation/pilot and training plans.

• Act as the escalation lead across Sales, Marketing, Lien Resolution, Tech, and Finance departments.

• Collaborate with other Account Managers on accounts nearing enterprise-level size or complexity.

• Represent Zipliens at industry events, bar association functions, and conferences.

• Provide account and market insights for ICP, pricing, and retention strategy discussions.

• Adapt to shifting customer and business needs while enhancing enterprise-tier processes.

⛳️ Requirements

• Minimum of 5 years of experience in enterprise account management, strategic customer success, or customer relationship management, ideally within legal tech, SaaS, or professional/financial services catering to law firms.

• A Bachelor's degree is required.

• A JD, paralegal background, or relevant experience in legal, insurance, or claims is advantageous.

• Proven experience managing high-value customer relationships and engaging with executive-level stakeholders, including account planning and business review execution.

• Proficiency in advanced CRM systems (Salesforce, HubSpot).

• Comfortable handling financial and lien data to evaluate account risk.

• Experience with AI tools is a plus.

• Strong negotiation, strategic thinking, and problem-solving abilities.

• Capable of navigating ambiguity in complex, high-stakes cases.

• A successful history of account retention and revenue growth in a target- or quota-driven role.

• Exceptional executive presence along with excellent written and verbal communication skills.

• Self-motivated and goal-oriented; adept at operating with considerable autonomy across a smaller, high-stakes portfolio.

• Willingness to travel 20-30% of the time.

• Candidates must be authorized to work in the United States without requiring employer-sponsored visa support, either now or in the future.

🏝️ Benefits

• Comprehensive Health Care Plan (Medical, Dental & Vision).

• Company contributions to Health Savings Accounts for HDHP participants.

• Flexible Spending Accounts for Health and Dependent Care.

• Company-paid Short-Term Disability Coverage.

• Optional Long-Term Disability, Life, AD&D, and Supplemental Coverage Options.

• 401(k) Plan featuring Company Match.

• Paid Time Off, including Vacation, Sick Time, and Select Holidays.

• Paid Maternity and Paternity Leave.

• Remote-First Work Environment offering Flexible Work from Home options.

• Performance-based incentive compensation linked to account retention and expansion (details to be finalized with HR/Finance).