Enterprise Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the commercial relationship and oversee a $6M+ enterprise portfolio.

• Drive the renewal process from start to finish, which includes strategy formulation, pricing, negotiation, procurement, legal considerations, and closing deals.

• Develop and finalize an expansion pipeline across various products, business units, geographic locations, brands, and volume tiers.

• Create multi-year account plans, stakeholder maps, whitespace analyses, and collaborative commercial strategies.

• Establish and maintain trusted relationships with regional and national decision-makers, including C-suite executives and private-equity investors.

• Convert operational results into executive-level ROI presentations.

• Take ownership of renewal and expansion forecasts, maintain CRM accuracy, outline next steps, and develop closing strategies.

• Collaborate with Implementation, Operations, and Customer Success teams on onboarding, operational routines, health assessments, adoption rates, and risk indicators.

• Assist in developing the Account Management playbook, encompassing handoff processes, tiering, operational cadences, forecasting, and account-planning standards.

• Travel around 20% for client meetings, executive reviews, industry events, and visits to portfolio company headquarters.

• Contribute to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), expansion Annual Recurring Revenue (ARR), renewal rates, forecast accuracy, account penetration, executive relationships, and a scalable Account Management operating model.

⛳️ Requirements

• A minimum of 8 years of experience in enterprise Account Management, expansion sales, or a similar quota-carrying post-sales role.

• Proven track record managing a $5M+ portfolio, demonstrating GRR, NRR, renewal rates, and expansion metrics.

• Proficient in handling $200K+ Annual Contract Value (ACV) accounts, conducting multi-threaded negotiations, and navigating procurement, security, and legal evaluations, as well as multi-entity rollouts.

• Ability to personally source, qualify, price, negotiate, and finalize expansion opportunities.

• Skilled in building relationships with C-suite executives, private-equity sponsors, and operational stakeholders.

• Capability to link usage and outcomes to financial implications, risk factors, pricing strategies, and a long-term growth vision.

• Strong forecasting discipline, including clear stages, closing plans, renewal schedules, and reliable commitments.

• Experience in cross-functional collaboration with Sales, Customer Success, Product, Solutions, Support, Legal, Finance, and Revenue Operations.

• Experience in construction technology, PropTech, field-service software, home services, or other operationally complex sectors is highly preferred.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Uncapped commission structure.

• Significant equity in a rapidly growing company.

• Comprehensive company-paid medical, dental, and vision insurance for employees.

• Healthcare Flexible Spending Account (FSA).

• 401(k) savings plan.

• Unlimited paid time off (PTO).

• Paid family leave.

• Stipend for home office equipment.

• Daily in-office lunch and dinner provided.

• Commuter benefits (pre-tax transit and parking).