Enterprise Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and enhance assigned customer accounts through establishing relationships and consultative selling techniques.

• Act as the main point of contact for customers.

• Ensure customer satisfaction while identifying opportunities for upselling and cross-selling.

• Foster client relationships, comprehend client needs, and deliver customized solutions.

• Track account performance, proactively address issues, and pinpoint growth opportunities.

• Maintain regular communication with customers to uphold satisfaction and facilitate contract renewals.

• Accurately document issues, resolutions, and growth opportunities.

• Keep an eye on industry trends, competitor actions, and market conditions.

• Provide market insights to guide team strategy.

• Undertake additional responsibilities as necessary to achieve business objectives.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 5 years of relevant experience in Account Management.

• Comprehensive understanding of logistics industry principles and terminology.

• Compliance with OnTrac’s Acceptable Use policy and security protocols.

• Strong and professional communication skills.

• Capability to build and enhance relationships with senior internal and external stakeholders.

• Proficiency in effective collaboration across teams.

• Ability to prioritize tasks and maintain precision in fast-paced environments.

• Familiarity with standard office software and technologies.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance and short- and long-term disability coverage.

• 401(k) retirement savings plan with company matching.

• Flexible vacation policy in states excluding CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for the first year of employment and tenure-based increases up to 160 hours.

• Two (2) floating holidays annually.

• Paid sick leave.

• Six (6) paid company holidays.

• Two (2) weeks of paid pregnancy disability leave.

• Four (4) weeks of paid parental bonding leave.

• Wellness and employee assistance programs.

• Bonus, commission, or other incentive compensation may be available according to the applicable plan.