Enterprise Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and enhance relationships with major enterprise clients

• Act as the primary contact for customers, fostering trusted partnerships

• Create and implement customized customer engagement strategies

• Propel revenue growth by achieving or surpassing objectives within the designated account portfolio

• Work in collaboration with Sales, On-Boarding, and Marketing teams to facilitate customer transitions and encourage product adoption

• Educate customers about new product features and initiatives

• Track performance against essential KPIs and suggest enhancements based on data insights

• Offer clients guidance and best practices within the travel industry

• Report directly to the Enterprise Accounts Team Lead, collaborating with account management and sales teams

⛳️ Requirements

• Prior experience in Account Management in a B2B setting, whether in a corporate environment, online travel agency, or an in-house Travel Management position

• Experience in managing intricate accounts with numerous stakeholders, including senior leadership teams

• Demonstrated history of meeting targets and driving growth

• Proficient in English with exceptional sales and interpersonal abilities

• Proven success in retaining and expanding a client portfolio through relationship management and strategic engagement

• Strong data analysis capabilities and the ability to make informed, data-driven decisions

• Highly proactive, self-driven, and dedicated to delivering exceptional customer outcomes

• Excellent time management and prioritization abilities

• Advanced proficiency in MS Office and CRM tools

• Strong attention to detail

• Ability to establish and maintain effective cross-functional relationships with internal teams

🏝️ Benefits

• Company-issued equipment

• Formal, hands-on training

• Private medical cover via Vitality

• Access to Gratitudes – our exclusive rewards and discounts platform

• Life assurance at 4x your annual salary

• 5% employer pension contribution

• Full access to LinkedIn Learning for personal and professional development