Enterprise Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish and nurture robust, long-lasting relationships with key clients, stakeholders, and executive sponsors.

• Negotiate contracts, finalize agreements, safeguard revenue streams, and assist in achieving profitability goals.

• Ensure that Quorum solutions are effectively delivered and aligned with the needs and objectives of clients.

• Provide updates on monthly and quarterly initiatives to both internal and external stakeholders.

• Discover growth opportunities within existing accounts, including new business prospects, upselling, cross-selling, and potential areas for enhancement.

• Work in tandem with the sales team to expand opportunities and achieve sales targets.

• Address challenging client requests and manage issue escalations as necessary.

• Maintain consistent communication with designated account contacts, including performance reporting and updated contact records.

• Participate in training sessions and webinars to remain informed about product updates, evaluate their impact, and relay relevant changes.

• Adhere to Quorum Customer Success best practices and standards.

• Represent the customer's perspective in Product Development meetings when required.

• Complete assigned tasks accurately and punctually.

• Occasional travel may be necessary.

⛳️ Requirements

• Demonstrated experience in customer success, account management, sales account management, or a similar client-facing position.

• Excellent communication, presentation, negotiation, and influence skills with stakeholders at all levels, including executive and C-suite individuals.

• Intermediate knowledge of CRM software, such as Zoho, and proficiency in Microsoft Office, especially Excel and PowerPoint.

• Proven ability to deliver client-centered solutions that meet customer needs and promote long-term satisfaction.

• Capable of managing multiple priorities while maintaining meticulous attention to detail.

• Strong analytical, organizational, time management, and interpersonal abilities.

• A proactive, self-driven attitude towards work.

• A criminal background check is required.

• Candidates must possess a valid passport as some travel will be necessary.

• A valid driver’s license is required.

🏝️ Benefits

• Variable compensation/Commission Plan.

• Company Match Plan.

• Group Benefits.

• Flexible work environment.

• Flexible hours.