Enterprise Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish trust and cultivate robust business relationships with key decision-makers in Absorb’s most promising accounts.

• Create strategic account plans to implement strategies that lead to upselling and cross-selling opportunities.

• Collaborate with Leadership, Solutions Engineers, and Account Development representatives to formulate and execute expansion plans from Discovery to Closed Won.

• Oversee the sales pipeline and take necessary actions to facilitate sales through to Closed Won.

• Partner with support and technology teams to gain expertise in Absorb LMS and the broader learning management landscape.

• Showcase Absorb LMS functionality and present pricing options that align with customer goals.

• Work alongside Customer Success resources to identify potential risks and reduce churn.

• Utilize customer and prospect contact activity tools and systems and ensure relevant information is updated.

• Monitor and analyze market and competitor activities and provide pertinent reports and insights.

⛳️ Requirements

• Extensive background in technology sales and client management, with a minimum of 7+ years of experience.

• Capability to become a trusted advisor to senior leaders within client organizations.

• Exceptional business communication skills, both written and verbal.

• Experience working with a diverse, global client base.

• Willingness to travel for business as needed.

• Strong collaborator and team player.

• Successful candidates will be subject to pre-employment background checks, including a criminal record check.

• Must demonstrate proof of legal eligibility to work in the country of application without sponsorship.

• Post-secondary degree—business undergraduate degree or MBA preferred.

• Familiarity with AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat.

🏝️ Benefits

• Fully remote-first work environment with flexible work arrangements.

• Comprehensive health and wellness benefits, including retirement savings programs.

• Eligibility for two distinct bonus plans.

• Generous time off policies.

• Comprehensive medical and dental benefits based on your location.

• New Hire Equipment Allowance.

• Monthly Flex Allowance.

• Unlimited opportunities for career growth and internal mobility.

• Employee-driven Diversity, Equity, and Inclusion programs.