Enterprise Account Executive

This is a fully remote position, open to applicants in Idaho, +1 more state.

📋 Description

• Oversee overall customer relationships, which encompass daily operations, renewals, and issue resolution for assigned accounts.

• Collaborate with Enterprise subject matter experts to qualify and promote new Enterprise Solutions through contracting and customer implementation.

• Document and secure customers’ realized ROI and the value derived from new solutions.

• Manage a portfolio of Integrated Delivery Networks (IDNs) and Health Systems within the assigned customer category.

• Renew contracts for IDN and Health System customers in partnership with the VP of Renewal and the Field Leadership team.

• Support the Business Development Team in specified areas.

• Identify and assess potential Enterprise Solutions.

• Engage with Enterprise subject matter experts throughout the sales process.

• Oversee the execution of contracts and the implementation of new Enterprise Solutions.

• Collaborate with Enterprise stakeholders to promote incremental solutions.

• Ensure customer validation of ROI and the value of Enterprise Solutions.

• Manage the entire customer lifecycle.

• Prepare and deliver customer Quarterly Reviews that cover goals, initiatives, trends, financial impacts, values, and ROI.

• Create and manage agenda-focused customer meetings.

• Maintain consistent onsite presence and meeting schedules and documentation in SFDC.

• Build and strengthen cross-departmental relationships across IDNs and Health Systems.

• Act as the primary point for customer issue resolution.

• Coordinate internally across Enterprise to enhance customer satisfaction.

• Understand decision-making processes and key stakeholders.

• Achieve a retention of Annual Operating Profit at or above market levels.

• Perform additional duties as assigned by the Vice President of Health Systems.

⛳️ Requirements

• A degree or equivalent experience, typically requiring 4+ years of relevant experience.

• A 4-year college degree or equivalent work experience.

• Preferably 4+ years of Account Management experience in the healthcare industry.

• A proven record of customer retention, renewals, and growth.

• A clear and concise understanding of financial levers.

• Ability to communicate and influence across all levels of the organization.

• Presentation skills suitable for C-level audiences.

• Capability to drive the sales process from inception through contract execution and implementation.

• Excellent negotiation skills.

• Exceptional consultative selling abilities and proficiency in conducting crucial conversations.

• Proficient in Microsoft Office: Outlook, Excel, Word, and PowerPoint.

• Experience with Salesforce.com or other CRM software.

• Extensive knowledge of the healthcare industry and its impact on IDNs or Health Systems.

• Demonstrated success in resolving complex problems.

• Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment.

• Strong skills in planning, forecasting, market intelligence, and assessment.

• Strong business and financial acumen.

• Excellent interpersonal and resource management skills.

• Must possess a valid driver’s license and the ability to travel as required by customers.

• Capability to lift up to 25 pounds.

• Home office setup with extensive travel requirements, up to 50% of the time.

🏝️ Benefits

• Competitive compensation package as part of Total Rewards.

• Opportunities for annual bonuses or long-term incentives may be available.

• Equity may be included in the compensation package.

• Reasonable accommodations for job searches or applications are offered.

• Commitment to equal employment opportunities and disability-inclusive hiring practices.