Enrollment Specialist, Bilingual Spanish – Health Outreach

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with patients who have shown interest in receiving care, providing them with information about Isaac Health’s services and offerings.

• Organize cognitive health screening initiatives.

• Gather medical histories from patients or their caregivers.

• Arrange and coordinate appointments.

• Assist patients with technology-related inquiries and other questions.

• Conduct initial consultations and thorough assessments.

• Articulate the benefits of medical consultations, therapy sessions, and cognitive assessments.

• Facilitate care sessions among patients, caregivers, the medical team, and external care providers.

• Ensure smooth patient care experiences.

⛳️ Requirements

• Exceptional verbal and written communication abilities.

• Proficient in Spanish.

• High level of professionalism, patience, and a compassionate approach towards patients and their families.

• Proven experience in a call center environment managing a high volume of outbound and/or inbound calls.

• Previous telehealth experience is advantageous.

• Knowledge of Medicare and insurance principles.

• Effective patient documentation and typing capabilities.

• Experience in navigating multiple systems and completing documentation concurrently during outbound calls.

• Strong overall technological proficiency and a quick ability to learn new software and systems.

• Proficiency with Google Office Suite.

• Experience working with elderly populations.

• Outstanding organizational and management skills.

• Ability to rapidly learn and adhere to established workflows and mandated scripting protocols.

• Comfort and skill in a remote office environment.

• Patience and empathy in interactions with the elderly demographic.

🏝️ Benefits

• Monthly performance-based incentives.

• Amazon gift cards awarded for achieving enrollment milestones.

• Comprehensive health insurance coverage, with Isaac Health covering up to 80% of premium costs.

• Supplemental critical illness insurance.

• Supplemental accident insurance.

• Hospital indemnity insurance.

• A total of 15 days of paid time off (10 flexible PTO days plus 5 fixed PTO days).

• Reimbursement for technical supplies related to home office equipment.

• Support from clinician leadership for case consultations.

• Access to cutting-edge technology.

• Opportunities for ongoing training and education.

• Remote-first work model.

• A supportive clinical and operational management team.

• Fully integrated, data-enabled EMR with clinical decision support and task management.

• Chance to engage in strategic development initiatives.