English to Serbian (Cyrillic) Review Lead – UI, Marketing, Product Content

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary linguistic expert and quality owner for a prominent global technology client.

• Take responsibility for the locale's understanding of the client's quality standards.

• Ensure alignment among the Post-Editing Lead, Post Editors, and Reviewers regarding quality expectations.

• Serve as the main contact for the client’s Language Manager during discussions about quality, arbitration, and escalations.

• Promote consistency, quality governance, and continuous improvement across various content types, including UI, marketing, product, informational, legal, and support materials.

• Review updates to the style guide and glossary, evaluate how they affect quality categories and content types, and document changes.

• Monitor corrections and feedback from the client’s Language Manager based on calibration and quality calls.

• Conduct regular alignment roundtables with the language community.

• Distribute a structured monthly quality report that highlights performance, areas for improvement, style guide updates, significant errors, and arbitration results.

• Provide one-on-one coaching to Reviewers, facilitate shadowing sessions, and deliver training based on alignment data.

• Create style guide proposals based on recurring justification patterns.

• Share patterns across locales with the Welocalize Quality Manager.

• Maintain alignment with the client and raise concerns that are supported by evidence.

• Manage the locale’s review service score, including RQE audits and alignment performance.

• Ensure a shared understanding of quality within the community.

• Confirm that arbitration records are accurate and well-supported.

• Oversee the relationship with the client’s Language Manager, including handling clarifications, escalations, and expectation tracking.

⛳️ Requirements

• 3 to 5+ years of experience in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles.

• Proven experience as the main point of contact for client Language Managers.

• Experience in managing formal arbitration or escalation processes.

• Skills in facilitating conflict resolution.

• Extensive practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.

• Ability to analyze style guide modifications and identify implicit client expectations.

• Capability to map tolerance levels by content type, including Marketing, Legal, and UI.

• Hands-on experience in one-on-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting.

• Proficient in tracking error concentrations, severity drift, and alignment scores.

• Native-level proficiency in Serbian (Cyrillic).

• Professional-level proficiency in English.

• Background check required as part of the onboarding process.

• Physical presence in one of the approved countries is necessary.

• Previous experience supporting major technology localization programs and familiarity with calibration or alignment tools is preferred.

🏝️ Benefits

• Dedicated device provided for project-related work.

• Consistent project volume.

• Comprehensive onboarding process.

• Continuous training opportunities.

• Access to established linguistic resources.

• Long-term collaboration with global teams on high-visibility products.