English to Lao Review Lead – UI, Marketing & Product Content

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary linguistic expert and language quality owner for a prominent global technology client.

• Take charge of the locale's interpretation of the client's quality expectations.

• Ensure alignment among the Post-Editing Lead, Post Editors, and Reviewers regarding common quality benchmarks.

• Serve as the main liaison for the client's Language Manager during quality discussions, arbitration, and escalations.

• Promote consistency, quality governance, and ongoing enhancement across UI, marketing, product, informational, legal, and support content.

• Review updates to the style guide and glossary, evaluate impacted quality categories and content types, and document changes.

• Monitor corrections and feedback from the client's Language Manager following calibration and quality discussions.

• Organize regular alignment roundtables within the language community.

• Produce a structured monthly quality report that highlights performance, areas for improvement, style guide updates, significant errors, and arbitration results.

• Provide one-on-one coaching to Reviewers using specific examples.

• Conduct shadowing sessions and offer training based on alignment data.

• Create style guide proposals based on recurring justification patterns.

• Share cross-locale trends with the Welocalize Quality Manager.

• Maintain alignment with the client and address evidence-based concerns.

• Manage the locale’s review service score, RQE audit and alignment performance, shared quality understanding, arbitration record integrity, and relationship with the client’s Language Manager.

⛳️ Requirements

• 3 to 5+ years of experience in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles.

• Direct experience serving as the primary point of contact for client Language Managers.

• Proven experience managing formal arbitration or escalation processes.

• Experience in facilitating conflict resolution.

• In-depth, practical knowledge of localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.

• Ability to analyze changes in style guides, identify implicit client expectations, and determine content type tolerance.

• Hands-on experience with one-on-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting.

• Proficiency in tracking error concentrations, severity shifts, and alignment scores.

• Native-level proficiency in Lao.

• Professional-level proficiency in English.

• Background check required as part of the onboarding process.

• Must be physically located in one of the approved countries.

• Preferred: Previous experience supporting major technology localization programs and working with calibration or alignment tools.

🏝️ Benefits

• Dedicated device supplied for project work.

• Consistent project volume.

• Comprehensive onboarding process.

• Ongoing training opportunities.

• Access to established linguistic resources.

• Long-term collaboration with global teams on high-visibility products.