English to Armenian Review Lead – UI, Marketing, Product Content

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the language quality authority and primary client-facing linguistic specialist for a prominent global technology client.

• Take ownership of the locale’s interpretation of the client's quality benchmarks.

• Ensure that the Post-Editing Lead, Post Editors, and Reviewers have a unified understanding of quality standards.

• Serve as the principal liaison for the client's Language Manager regarding quality discussions, arbitration, and escalation matters.

• Promote consistency, quality governance, and ongoing enhancement across UI, marketing, product, informational, legal, and support materials.

• Review and update style guides and glossaries, evaluate impacted quality categories and content types, and document modifications.

• Monitor corrections and feedback from the client Language Manager during calibration and quality discussions.

• Organize regular alignment roundtables with the linguistic community.

• Produce a structured monthly quality report that includes performance metrics, areas for improvement, style guide revisions, notable errors, and arbitration results.

• Provide one-on-one coaching to Reviewers, conduct shadowing sessions, and deliver training based on alignment insights.

• Create style guide proposals based on recurring justification trends.

• Share cross-locale trends with the Welocalize Quality Manager.

• Maintain alignment with the client and escalate evidence-based concerns as necessary.

• Oversee the locale’s review service score, community quality alignment, arbitration record integrity, and the relationship with the client Language Manager.

⛳️ Requirements

• 3 to 5+ years of experience in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance positions.

• Proven experience as the primary contact for client Language Managers.

• Familiarity with managing formal arbitration or escalation procedures.

• Experience in facilitating conflict resolution processes.

• In-depth, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.

• Capability to analyze style guide modifications, recognize implicit client expectations, and map tolerance levels by content type.

• Hands-on experience with one-on-one coaching, shadowing sessions, alignment roundtables, and systematic monthly quality reporting.

• Proficiency in tracking error concentrations, severity shifts, and alignment scores.

• Native-level proficiency in Armenian.

• Professional-level proficiency in English.

• Completion of a background check is required as part of the onboarding process.

• Must be physically located in one of the approved countries.

• Prior experience supporting major technology localization initiatives and utilizing calibration or alignment tools is preferred.

🏝️ Benefits

• Dedicated device provided for project-related work.

• Consistent project volume.

• Comprehensive onboarding process.

• Ongoing training opportunities.

• Access to established linguistic resources.

• Long-term collaboration with global teams on high-visibility products.