Engineering Manager, Patient Experience

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the Patient Experience team and establish the technical direction in a complex and evolving field.

• Engage directly in system design, coding, code reviews, prototyping, and addressing challenging technical issues.

• Advance architecture and facilitate design discussions that encompass product, engineering, data, and clinical aspects.

• Support the transformation of patient experiences towards a longitudinal, person-centered care model.

• Develop systems that integrate clinical data, behavioral signals, and real-world patient context.

• Balance speed, quality, reliability, safety, and trust in technical decision-making.

• Provide structure and drive progress in ambiguous situations.

• Set high standards for technical and product excellence.

• Foster an environment that combines psychological safety with accountability.

• Mentor engineers through coaching, collaboration, feedback, and technical discussions.

• Collaborate with leaders in Product, Design, Clinical, Data, and Engineering.

• Influence the broader technical direction as Care Mode and patient experiences become integral to the platform.

• Advocate for patient trust, practitioner workflows, and the long-term health of the system.

⛳️ Requirements

• Extensive experience in building and leading software products from inception through iteration and large-scale operation.

• Several years of experience in engineering management.

• Dedication to people leadership while maintaining a strong technical presence and involvement in the work.

• Proven history of tackling complex, non-obvious technical challenges with significant product and user impact.

• Experience in constructing and managing high-scale applications.

• Strong technical judgment and the ability to articulate the significance of decisions.

• Excellent product instincts and the ability to link engineering decisions to user experience.

• Extensive experience in developing successful consumer-facing web and/or mobile products.

• Experience in creating consumer experiences that promote sustained engagement through timely, relevant, personalized, or context-aware interactions.

• Proficiency with modern AI-assisted engineering workflows and tools.

• Strong instincts regarding responsiveness, fast feedback loops, perceived performance, and intuitive software design.

• Experience designing for users who may feel overwhelmed, disengaged, or uncertain.

• Familiarity with React, React Native, Rails, GraphQL, and Apollo.

• Background in regulated, safety-sensitive, or high-trust domains is preferred.

• A proven track record of elevating quality standards is valued.

• A Bachelor’s degree or other educational credentials are not explicitly required.

🏝️ Benefits

• Generous PTO and competitive compensation.

• Fullscript’s RRSP matching program to support financial well-being.

• Flexible benefits package along with a workplace wellness program.

• Training budget and company-wide learning initiatives.

• Discounts on Fullscript's catalog of products.

• Flexibility to work from wherever you feel most productive—whether in-office, at home, or a mix of both.