Engagement Plus Manager

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Provide continuous support, resources, and guidance to designated regional local and district teams, as well as community Resident Engagement associates through meetings, conference calls, site visits, and personalized coaching.

• Assist in corporate initiatives related to resident program standards, budgets, policies, resources, guidelines, and training manuals.

• Implement, communicate, and advocate for a person-centered engagement strategy tailored to residents’ interests within Brookdale-owned and managed communities.

• Oversee and manage the Brookdale engagement mentor program, offering professional development to designated mentors.

• Collaborate with District team members and community leadership teams to identify and achieve business objectives.

• Uphold resident engagement philosophies, standards, and goals within the assigned region.

• Provide financial oversight of the Resident Engagement budget in relation to community performance metrics.

• Liaise with regional, district, and community leadership regarding compliance with standards, recommendations, and development strategies.

• Offer Resident Engagement support, consultation, and follow-up to community Executive Directors, including site visits and interviewing final candidates for resident program roles.

• Document and submit site visit reports along with action plans and next steps.

• Welcome and assist new Resident Engagement associates, connecting them with mentors for onboarding and ongoing training.

• Execute innovative company initiatives, pilots, programs, and events across the assigned region.

• Organize and lead monthly regional EngagementPlus planning calls to address staff training, support requirements, programming ideas, standards, policies, procedures, and new initiatives.

• Coach and mentor community Resident Engagement associates in various groups, resident-led clubs, individual pursuits, and external collaborations.

• Support, train, and supervise community Facebook editors to ensure quality and compliance.

• Facilitate professional development for the mentor program, including training, meetings, company initiatives, and planning calls.

• Oversee the interview and site visit processes for new mentor applicants.

• Perform other assigned duties.

⛳️ Requirements

• Bachelor’s Degree (B.A.) from a four-year college or university, with a minimum of five years of relevant experience and/or training; or an equivalent combination of education and experience is required.

• Strongly preferred: experience in a senior living environment with direct involvement in resident programming, including programming for residents across multiple levels of care.

• Strongly preferred: operational leadership experience, including multi-site management.

• Ability to travel overnight up to 75% of the time.

• May be required to work additional hours and/or be on call during off hours.

• Extensive knowledge, interest, and demonstrated capability in program planning for older adults.

• Commitment to enhancing the dignity, quality of life, and optimal functioning of older adults.

• Exceptional verbal and written communication skills.

• Strong interpersonal and team-building abilities.

• Proficient computer skills.

• Good judgment and enthusiasm.

• Excellent organizational and planning capabilities.

• Ability to manage frequent interruptions and handle multiple priorities simultaneously.

• Efficiency in successfully completing work assignments.

• Knowledge of and support for the Community's philosophy and objectives.

• Flexibility and openness to change.

• Understanding of current regulatory standards.

• Ability to meet physical demands, including standing, walking, sitting, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and seeing.

• Brookdale maintains a drug-free workplace.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• 401(k) plan.

• Associate assistance program.

• Employee discounts.

• Referral program.

• Early access to earned wages for hourly associates (outside of CA).

• Optional voluntary benefits, including ID theft protection and pet insurance.

• Paid Time Off.

• Paid holidays.

• Company-provided life insurance.

• Adoption assistance.

• Disability benefits (short and long term).

• Flexible Spending Accounts.

• Health Savings Account.

• Optional life and dependent life insurance.

• Additional voluntary benefits, including accident, critical illness, hospital indemnity insurance, and legal plans.

• Tuition reimbursement.

• Annual bonus incentive for full-time associates in the role.

• Naturalization fee advance up to $725 for qualified associates with at least one year of service.

• Opportunities for professional development.

• Ongoing programs that support health and wellness.

• Comprehensive training program.