Engagement Manager – Professional Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate, multi-dimensional project teams to expedite implementations while fostering growth and innovation on the Stripe platform.

• Guide enterprises towards becoming long-term users and advocates of Stripe.

• Propel innovation and the adoption of deployment methodologies, while offering insights into product utilization.

• Oversee the integration of Stripe products into users' application and technical frameworks, along with testing and change management strategies, and transformation timelines.

• Provide program management expertise utilizing Stripe products and best practices for implementation.

• Enhance Stripe’s Implementation Methodology along with relevant tools, templates, and processes.

• Create program governance that aligns with defined scope and business goals.

• Evaluate, prevent, and mitigate risks; identify, monitor, and resolve issues and decisions in collaboration with internal and user stakeholders.

• Facilitate alignment between users and Stripe Product and Engineering teams, in accordance with Stripe’s roadmap.

• Ensure the seamless transition of implemented Stripe functionalities into user operations, including knowledge transfer and handover to Stripe Support.

• Engage in a global practitioner community to enhance the complexities of implementing Stripe’s payment infrastructure.

⛳️ Requirements

• A minimum of 8 years of consulting experience collaborating with enterprise-level strategic users on technology solutions, showcasing a strong record of performance in a related field.

• Capability to comprehend intricate business requirements and devise customized solutions.

• Proficiency in quickly learning and articulating technical concepts to Stripe’s largest users, tailoring explanations for both technical and business audiences.

• Demonstrated program management expertise and experience.

• Strong critical thinking abilities, including the identification of inefficient processes and the pursuit of more effective working methods.

• Aptitude for recognizing recurring user-facing issues and developing scalable solutions.

• Excellent verbal and written communication skills.

• Capability to operate autonomously in a highly ambiguous and fast-paced setting.

• Proven ability to engage with and lead executive stakeholders and key decision-makers on the user side.

• Experience in navigating complex enterprise organizational and decision-making frameworks.

• Proficient in collaborating with and influencing product and engineering teams.

• Preferred: previous experience at a growth-stage Internet/Enterprise Software company.

• Preferred: industry certifications such as Certified ScrumMaster, PMP, or PRINCE2.

• Preferred: previous experience in the payments industry.

• Preferred: familiarity with API integration and testing.

🏝️ Benefits

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• Collaborative and inclusive company culture.

• Unique team-building experiences and activities.