Engagement Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take charge of strategic client relationships and serve as the main escalation point for senior stakeholders.

• Recognize and convert opportunities for upselling, cross-selling, team extension, renewals, and account expansion.

• Develop account growth strategies and proactively cultivate relationships with new client business units.

• Lead the creation of Statements of Work (SOW), responses to Requests for Proposals (RFP), commercial proposals, solution presentations, and contract negotiations.

• Oversee contract renewals, Master Service Agreement (MSA) negotiations, pricing discussions, margin management, utilization, and overall commercial well-being.

• Conduct regular Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), governance assessments, and account health discussions with senior stakeholders.

• Collaborate with Project Managers and Technical Leads to ensure that milestones, Service Level Agreements (SLAs), quality standards, budgets, and delivery commitments are met.

• Establish and enforce delivery governance encompassing RAID logs, RACI, change control, milestone tracking, and risk management.

• Ensure that changes to scope, timelines, or budgets are formally evaluated, documented, approved, and communicated accordingly.

• Create and maintain a portfolio-wide account and project health scorecard, reviewing it on a regular basis.

• Detect delivery, commercial, and relationship risks early and implement suitable corrective measures.

• Transform Cloud, DevOps, AI, and custom software offerings into persuasive business solutions.

• Steer commercial and technical discussions from initial discovery to final closure.

• Mentor and develop Project Managers and engagement teams while setting clear standards for delivery and client management.

• Drive initiatives autonomously and ensure consistent execution across the account portfolio.

• Uphold strong client retention, satisfaction, profitability, and long-term growth of accounts.

⛳️ Requirements

• A minimum of 9 years experience in IT professional services, technology consulting, client engagement, account management, or a related field.

• A proven history of driving account expansion, upselling, cross-selling, renewals, and generating incremental revenue.

• Extensive experience in leading SOWs, RFP responses, commercial proposals, and client pitches to successful completion.

• Strong financial insight with a practical understanding of margins, utilization, budgets, profitability, pricing, and commercial negotiations.

• Demonstrated experience managing strategic accounts and senior client relationships, including interactions with VP and C-suite stakeholders.

• Significant experience facilitating MBRs, QBRs, governance forums, and executive-level client reviews.

• Proven capability to establish delivery discipline across RAID, RACI, change control, milestones, SLAs, and project health management.

• Strong knowledge of IT services and the ability to align Cloud, DevOps, AI, custom software, and technology consulting solutions with business needs.

• Excellent negotiation, presentation, communication, and stakeholder management abilities.

• Strong people management skills with experience mentoring Project Managers, Technical Leads, and client-facing teams.

• Ability to work independently, make commercially sound decisions, and manage multiple accounts and priorities effectively.

• Strong analytical and problem-solving skills with a focus on client outcomes and business growth.

• Experience with Salesforce or similar CRM platforms is a plus.

• Experience in selling or managing engagements involving Cloud, DevOps, AI, or digital transformation is highly advantageous.

• A strong ownership mentality with the capacity to balance revenue growth, client satisfaction, delivery quality, and commercial performance.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for continuous professional development and training.

• Flexible working arrangements to support work-life balance.

• Comprehensive health insurance and wellness programs.

• Strong company culture with a focus on collaboration and innovation.