Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the engagement process, managing everything from pre-POC scoping to production deployment. This includes creating project plans, tracking milestones, identifying risks, and ensuring timely delivery across all active accounts.

• Cultivate and manage customer relationships at all levels, building credibility, setting and managing expectations, and offering dependable support throughout complex deployments.

• Implement structured project governance by establishing engagement timelines, milestone frameworks, and communication schedules.

• Ensure the stability of first-of-a-kind deployments by addressing issues collaboratively with product and engineering teams, managing expectations, and enhancing customer confidence.

• Oversee contract coordination, clarify requirements, conduct technical scoping, and manage escalations as necessary.

• Simultaneously support multiple accounts while documenting repeatable engagement frameworks and playbooks.

• Identify customer challenges and relay them to product and engineering teams, collaborate with the Growth team on expansion and renewals, and base internal decisions on real-world field insights.

⛳️ Requirements

• A minimum of 7 years of experience in leading customer engagements, implementations, or deployments within technical, enterprise environments.

• Proven experience in delivering high-touch enterprise services at a prestigious professional services firm (such as management consulting or investment banking) and/or a rapidly growing SaaS or deep tech company.

• Knowledge in commercial defense or defense technology, with an understanding of how prime contractors, Tier 1 suppliers, and defense clients assess and procure new technologies.

• Technically proficient: able to converse about software, firmware, or signal processing with engineers and simplify complex concepts for non-technical stakeholders. Familiarity with AI-enabled technologies is a plus.

• Demonstrated success in leading intricate, multi-stakeholder deployments and transforming challenging situations into positive outcomes for customers.

• Strong executive presence coupled with excellent communication skills; effective in engaging both working teams and senior stakeholders.

• Highly organized and self-motivated; adept at managing various accounts and engagements in a fast-paced, resource-limited environment.

• Must currently possess a security clearance or be eligible to obtain one.

• US Citizenship may be necessary for certain project assignments that require security clearance.

• Legally authorized to work in the United States.

🏝️ Benefits

• Compensation is based on experience, with an aim to offer salaries at the higher end of the scale.

• Comprehensive healthcare plan with 100% premium coverage, including medical, dental, and vision.

• 401k plan with a 5% matching contribution.

• Generous Paid Time Off policy (uncapped vacation, in addition to sick leave and public holidays).

• Flexible hybrid or remote work opportunities.

• Relocation assistance available for eligible employees.