Engagement Manager

This is a fully remote position, open to applicants in Peru.

📋 Description

• Oversee risks affecting the effectiveness of the BioCatch solution for key clients.

• Act as the primary contact for consultation, incident reporting, and escalations.

• Collaborate with BioCatch Support, Service Delivery, Threat Analysts, and Data Scientists.

• Convey customer expectations to the Solution Delivery and Threat Analyst teams.

• Lead the resolution of customer issues, implement plans, and keep stakeholders updated.

• Organize and facilitate customer meetings regarding product releases and feedback on the roadmap.

• Advocate for clients within Solutions, R&D, Products, and Engineering teams.

• Conduct and present Customer Business Reviews to business owners and executives, whether onsite or remotely.

• Provide internal updates regarding customer status and KPIs.

• Collaborate with Strategic Account Managers to discover new sales opportunities.

• Promote the BioCatch behavioral biometrics solution at conferences and develop a cybersecurity professional brand.

• Assist in organizing BioCatch events, invite customers, and encourage their participation.

• Support the collection of supplier compliance forms and other requests from customers.

• Coordinate projects and provide strategic guidance for the delivery of new customer use cases.

• Develop and revise technology delivery project plans, timelines, resource requirements, and task responsibilities.

• Create work breakdown structures and enhance project efficiency.

• Monitor milestones and deliverables, coordinate with customer delivery teams, and identify risks to timelines.

• Coach project teams and offer performance feedback.

• Prepare, review, or contribute to Statements of Work; ensure technical feasibility and estimate required efforts.

• Provide support during customer-support escalations in production incidents.

• Cultivate executive-level customer relationships and align BioCatch capabilities with customer strategies.

⛳️ Requirements

• 8 years of post-sales consulting experience in cybersecurity, fraud, payments, or technology, particularly with top-tier clients.

• Bachelor’s degree in a STEM field or quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer Science, or Information Systems; strong candidates from other fields will also be considered.

• Expert-level proficiency in utilizing data quality concepts and tools to effectively address client issues.

• Advanced organizational abilities and project management skills.

• Proficient in English and Spanish, including reading, writing, and speaking.

• Fluency in Portuguese is highly desirable.

• Exceptionally strong verbal and written communication skills, particularly for executive-level interactions.

• Experience collaborating with highly technical internal and external teams and translating requirements for non-technical decision-makers.

• Expert-level consultative and active listening abilities.

• Strong skills in time management, prioritization, and multitasking.

• Capability to work effectively in a team environment, solicit input and feedback, and handle conflicts.

• Ability to perform well under pressure, demonstrating drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.

• Positive mindset and entrepreneurial spirit.

• Strong negotiation abilities.

• Demonstrated ownership of customer outcomes and engagement deliverables.

• High sense of urgency in responding to customer incidents, escalations, and requests.

🏝️ Benefits

• No specific benefits or compensation extras are stated in the posting.