Engagement Manager – Application Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for clients throughout the entire engagement lifecycle.

• Develop and sustain long-term client relationships, serving as a trusted advisor and strategic partner.

• Assess client satisfaction, address any concerns, and pinpoint opportunities for service enhancement and account expansion.

• Facilitate client status updates, performance evaluations, and strategic planning discussions.

• Ensure the timely delivery of client engagements, adhering to defined scope and budget.

• Define and oversee project scope, objectives, timelines, and deliverables.

• Lead project kickoff meetings and clarify stakeholder roles and expectations.

• Track project advancement and manage alterations in scope, schedule, and budget through formal change control procedures.

• Guarantee compliance with contracts, SLAs, and quality standards.

• Collaborate with sales, legal, and finance departments regarding client contracts, SOWs, and service agreements.

• Monitor budgets, forecasts, invoicing, and profitability; identify and address financial risks.

• Provide financial and status updates to internal stakeholders and leadership.

• Guide cross-functional teams of project managers, consultants, and technical specialists.

• Allocate resources, oversee workloads, and resolve conflicts as they arise.

• Work with leadership on position management and recruitment efforts.

• Mentor, coach, and offer performance feedback to team members.

• Ensure team members possess the necessary skills, training, and support to thrive.

• Foster a client-first culture, encouraging proactive problem-solving and innovation.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related discipline.

• Over 5 years of experience in client engagement, project management, or account management, ideally in professional services, consulting, or managed services.

• Demonstrated ability to manage intricate client relationships and execute large-scale projects or engagements.

• Strong skills in client interaction and relationship development.

• Exceptional project management capabilities with the ability to juggle multiple engagements and competing priorities.

• Familiarity with project management methodologies including Agile, Scrum, and Waterfall.

• Proficiency with project management software such as Microsoft Project, Jira, and Trello.

• Strong financial insight, encompassing project budgets, forecasts, and profitability metrics.

• Outstanding communication and negotiation abilities.

• Experience in contract management and negotiating SOWs and service agreements.

• Strong leadership and team management capabilities.

• A master’s degree is preferred.

🏝️ Benefits

• Annual performance bonuses may be offered for salaried roles.

• Additional benefits and perks could be available based on the position and terms of employment.

• A caring, enjoyable, honest, and autonomous work atmosphere.

• A diverse and inclusive environment where employees feel appreciated and empowered.