Engagement Lead, Incident Response Partner Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise incident response engagements conducted by CrowdStrike's partners.

• Aid in the formulation and monitoring of project tasks and client deliverables.

• Oversee the progress of delivery team and client tasks to ensure workflows remain on schedule.

• Align customers and CrowdStrike partners regarding investigation scope, objectives, and necessary efforts.

• Assist partners in conveying forensic and malware-analysis subjects to executive leadership.

• Educate partners on techniques for identifying malicious actors within extensive datasets.

• Effectively coordinate under the supervision of external legal counsel.

• Guide and mentor partners on advanced host- and network-based forensics across Windows, Mac, and Linux platforms.

• Evaluate and provide strategic, relevant, and practical recommendations to enhance organizations’ security postures during and post-incident.

• Review documentation, presentations, recommendations, and findings for customer management, regulators, and legal advisers.

• Oversee projects and coordinate team members’ efforts.

• Organize internal process-improvement initiatives and support execution by cross-functional teams.

• Maintain and refresh templates and internal process documentation.

⛳️ Requirements

• Proven experience leading teams in a matrixed consulting environment.

• Background in developing and nurturing relationships within a consulting setting, ideally in incident response.

• Experience executing or managing incident response investigations, including targeted threats like ransomware, eCrime, and Business Email Compromises (BECs).

• Proficient in project management from inception to delivery.

• Skilled in managing external resources.

• Familiarity with implementing technology projects.

• Ability to operate independently with minimal supervision.

• Self-directed learning and initiative in a fast-paced, rapidly evolving environment.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking capabilities.

• Outstanding analytical and problem-solving skills.

• Leadership and team-management expertise with cross-functional groups globally.

• Competence in documentation management and use of project management tools.

• Detail-oriented under pressure.

• Effective time management skills with the ability to meet deadlines.

• Experience in identifying and implementing process efficiencies while monitoring workflow effectiveness.

• Background in consulting organizations.

• Demonstrated experience leveraging AI technologies to enhance decision-making, optimize workflows and processes, improve efficiency, and drive business results.

• Capability to assess technical investigation findings for accuracy, consistency, and completeness.

• Strong project management acumen.

• Recognized thought leader within the incident response sector.

• Ability to cultivate a positive workplace atmosphere and attitude.

• Willingness to travel on short notice, up to 30% of the time.

• Must periodically undergo and successfully pass alcohol and/or drug tests during employment.

🏝️ Benefits

• Eligibility for bonuses.

• Equity grants.

• Health insurance.

• 401k plan.

• Paid time off.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holiday offerings.

• Paid parental and adoption leaves.

• Opportunities for professional development for all employees, regardless of level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities.

• A dynamic office culture with world-class amenities.