Connectivity Partner Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer specialist support for APIs and act as a subject matter authority in connectivity operations.

• Perform analysis and troubleshoot technical issues to resolve complex challenges.

• Track key metrics and error logs to enhance performance and ensure prompt error resolution.

• Act as a technical liaison for both internal and external partners.

• Provide in-depth knowledge regarding Airbnb APIs and partner systems.

• Assist the Connectivity Team and Enterprise Account Team on initiatives that promote Airbnb’s commercial objectives.

• Develop and enhance internal knowledge bases and training resources.

• Deliver daily technical support for internal and external systems, with a focus on connectivity challenges.

• Gain insights into technical integrations involving Property Management Systems, Channel Managers, and Central Reservation Systems.

• Utilize data to pinpoint strategic opportunities and stimulate sales growth.

• Inform partners about product updates and relay partner feedback to internal stakeholders.

• Establish and manage troubleshooting protocols, escalating issues as necessary.

• Detect trends in data and feedback to enhance services and products.

• Investigate technical information to aid in decision-making processes.

• Contribute to the creation of technical communication documents, including policies, procedures, and presentations.

• Collaborate on projects that benefit Airbnb and its hotel and connectivity partners.

⛳️ Requirements

• Over 3 years of experience in a Connectivity Operations, Solutions, or Technical Partner Manager capacity.

• Strong comprehension of hospitality/travel software, including CRS, PMS, and Channel Managers.

• Proficient in SQL, Looker, and Excel.

• Solid technical troubleshooting capabilities paired with project management experience.

• Exceptional communication and presentation skills.

• Confident in engaging with clients across various channels and stakeholders at different levels.

• Efficient time management skills and the ability to prioritize tasks in a dynamic environment.

• Strong quantitative aptitude and a proven track record of utilizing data for decision-making.

• Flexibility in adapting to changing priorities, projects, and deadlines.

• Enthusiasm for Airbnb, travel, and the sharing economy.

• Experience with Tableau, Asana, Jira, and Salesforce is preferred.

• Being an Airbnb host is an advantage.

🏝️ Benefits

• Bonus eligibility.

• Equity eligibility.

• Comprehensive benefits.

• Employee Travel Credits.

• Reasonable accommodations throughout the recruitment process.

• Airbnb does not require candidates to purchase work-related equipment during the interview process.