Engagement Lead, Incident Response Partner Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise incident response activities conducted by CrowdStrike’s partners.

• Aid in the creation and monitoring of project tasks and client deliverables.

• Assist in managing the delivery team and client task progress to ensure workflow efficiency.

• Coordinate with customers and CrowdStrike partners on the scope, objectives, and necessary efforts of investigations.

• Support partners in their communications with executives regarding forensics and malware analysis.

• Provide training to partners on strategies to identify malicious actors within extensive datasets.

• Effectively collaborate under the guidance of external counsel.

• Mentor and coach partners on sophisticated host- and network-based forensics across Windows, Mac, and Linux platforms.

• Evaluate and deliver strategic, actionable, and feasible recommendations to enhance the organization's security posture during and after incidents.

• Review reports, presentations, recommendations, and findings intended for customer management, regulators, and legal counsel.

• Oversee projects and coordinate team members to maintain an efficient workflow.

• Develop internal process improvement initiatives and facilitate their execution across cross-functional teams.

• Keep templates and internal process documentation current and updated.

⛳️ Requirements

• Experience in leading teams within a matrixed consulting setting.

• Prior experience building and managing relationships in a consulting context, ideally related to incident response.

• Proven experience in executing or overseeing incident response investigations for organizations, particularly against targeted threats such as ransomware, eCrime, and Business Email Compromises (BECs).

• Proficiency in project management from initiation to completion.

• Experience in managing external resources.

• Background in implementing technology projects.

• Capability to work autonomously with minimal oversight.

• Strong self-learning abilities and initiative in a fast-paced, rapidly evolving environment.

• Excellent communication and interpersonal skills.

• Robust organizational and multitasking abilities.

• Exceptional analytical and problem-solving skills.

• Leadership and team management experience with cross-functional groups across global divisions.

• Competence in documentation management and familiarity with project management tools.

• Attention to detail while under pressure.

• Effective time management skills and capacity to meet deadlines.

• Experience in liaising with project stakeholders regarding project specifics and deliverables.

• Proven ability to identify and implement process improvements and oversee updated workflows.

• Capacity to independently drive results in small-team settings.

• Experience in consulting organizations.

• Demonstrated experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and achieve business outcomes.

• Willingness to travel on short notice, up to 30% of the time.

• May be required to periodically undergo and pass alcohol and/or drug tests during employment.

🏝️ Benefits

• Competitive compensation package and equity awards.

• Comprehensive physical and mental wellness initiatives.

• Generous vacation and holiday allowances for relaxation.

• Paid parental and adoption leave policies.

• Opportunities for professional development available to all employees, irrespective of role or level.

• Employee Networks, local community groups, and volunteering opportunities to foster connections.

• Dynamic office culture featuring world-class amenities.

• Performance bonuses.

• Equity grants.

• Health insurance coverage.

• 401k retirement plan.

• Paid time off policies.