Engagement Director – Strategic Clients

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main executive partner and trusted advisor to client sponsors and senior stakeholders.

• Cultivate and sustain relationships with client executives while addressing risks, issues, and opportunities.

• Oversee executive governance processes and facilitate steering committee meetings involving C-suite stakeholders.

• Represent Intapp in an executive capacity across various services and support engagements.

• Provide clients with guidance on best practices, operating models, and strategies to enhance the value of their Intapp investments.

• Take ownership of program success, client satisfaction, and value realization across designated engagements.

• Develop and oversee integrated program plans that encompass projects, workstreams, dependencies, milestones, and strategic objectives.

• Set up governance frameworks and reporting systems for program performance, risks, and outcomes.

• Deliver recommendations, status updates, and mitigation strategies to facilitate executive decision-making.

• Offer strategic oversight to project managers, architects, consultants, and delivery stakeholders.

• Ensure that Intapp solutions align with client business objectives, operational processes, and technology strategies.

• Eliminate obstacles, manage stakeholder expectations, mitigate risks, and drive successful results.

• Lead the resolution of complex client escalations.

• Conduct program reviews and coordinate quarterly roadmap discussions.

• Ensure appropriate staffing levels while identifying resource gaps, capacity issues, and organizational risks.

• Manage relationships with strategic partners and subcontractors.

• Advocate for best practices, innovative delivery methods, and continuous improvement.

• Identify opportunities to enhance client value and strengthen strategic partnerships.

• Support account growth, business development, and strategies for long-term customer success.

• Contribute client insights to inform future service offerings and product direction.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 10 years of experience leading large-scale enterprise software implementations, transformation programs, or strategic technology initiatives.

• At least 8 years of experience within a technology-oriented organization.

• Proven success in managing strategic client engagements in complex, geographically dispersed, and matrixed environments.

• Established ability to gain credibility with executive and C-suite stakeholders through industry knowledge, business acumen, and technology leadership.

• Experience acting as a trusted advisor to senior client leaders and influencing strategic business and technology decisions.

• Strong grasp of software development lifecycles, enterprise software delivery, and Agile methodologies.

• Exceptional leadership, communication, presentation, and stakeholder management abilities.

• Strong organizational, analytical, and problem-solving skills with meticulous attention to detail.

• Capacity to thrive in fast-paced environments while managing multiple priorities and competing demands.

• Experience collaborating with legal, accounting, consulting, risk, compliance, or other professional services organizations.

• In-depth understanding of challenges faced by professional and financial services firms.

• Experience leading enterprise SaaS implementations and digital transformation initiatives.

• PMP, PgMP, Agile, or other relevant program management certifications.

🏝️ Benefits

• Opportunities for professional development.

• Reimbursement for training and continuing education expenses.

• Modern, open office spaces.

• Complimentary lunches provided.

• Fully stocked kitchens available.

• Comprehensive wellness programs.

• Flexible time-off programs.

• Family-formation benefits offered.

• Paid volunteer time off.

• Donation matching program.

• Flexible work environment.