Employee Relations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main contact for W2 consultants regarding any employment-related inquiries, issues, and requests.

• Build and nurture professional relationships with consultants throughout their employment journey.

• Ensure prompt communication and follow-up regarding consultant questions and concerns.

• Collaborate with internal stakeholders to address employee issues.

• Manage sensitive and escalated situations with discretion, professionalism, and confidentiality.

• Keep precise records of employee issues, communications, actions taken, and resolutions achieved.

• Work in conjunction with Payroll and HR on salary, payroll processing, timesheets, deductions, reimbursements, benefits, and employment documentation.

• Oversee and follow up on unresolved payroll or employment-related matters until resolution.

• Act as a liaison with Immigration/Legal for H-1B transfers, extensions, amendments, OPT/EAD, and other employment authorization concerns.

• Collaborate with Recruiting, Marketing/Bench Sales, and Account Management on consultant marketing status, job opportunities, submissions, interviews, project assignments, and placements.

• Support consultants throughout the onboarding process, project transitions, client interviews, assignments, and offboarding.

• Partner with HR, Payroll, Immigration, Recruiting, Marketing/Bench Sales, Sales, Account Management, and senior management.

• Monitor open issues and proactively follow up until they are resolved.

• Identify recurring issues and suggest improvements for policies, processes, and communications.

• Enhance consultant engagement, satisfaction, retention, and project continuity.

⛳️ Requirements

• Bachelor’s degree in Human Resources, Business Administration, Management, or a related field is preferred.

• 3–7+ years of experience in Employee Relations, HR Operations, Consultant Relations, IT Staffing, Workforce Management, or a comparable field.

• Previous experience supporting W2 IT consultants in a U.S. staffing or consulting organization is strongly preferred.

• Familiarity with the U.S. IT staffing and consulting landscape.

• Knowledge of H-1B, H-1B transfers, OPT/EAD, and employment authorization processes.

• Experience collaborating with Payroll, Immigration, Recruiting, HR, and staffing operations.

• Exceptional verbal and written communication skills.

• Strong interpersonal skills and relationship management abilities.

• Proven ability to handle sensitive employee concerns with professionalism and discretion.

• Excellent organizational, problem-solving, and follow-through capabilities.

• Capacity to juggle multiple priorities in a fast-paced setting.

• Keen attention to detail and documentation proficiency.

• Ability to work independently while effectively collaborating across various departments.

🏝️ Benefits

• Comprehensive benefits package.

• Competitive compensation structure.

• Supportive work-life balance.

• Culture focused on continuous learning and growth.

• Commitment to equal employment opportunities.

• Opportunities for training and professional development.