Employee Relations Advisor – LATAM

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the main point of contact between employees and the organization throughout the LATAM region.

• Oversee regional operations while ensuring compliance standards are met and nurturing positive employee relations.

• Provide guidance to HR Business Partners, managers, and employees regarding employment laws, regulations, People policies, compensation, and benefits.

• Collaborate with HR Business Partners on regional business modifications and their execution.

• Advise managers and employees on processes related to sick leave and termination.

• Conduct investigations into complex employee relations matters while ensuring confidentiality and neutrality.

• Assist with onboarding, offboarding, data management, and other transactional activities throughout the employee lifecycle.

• Uphold the Compliance Framework and disseminate best practices within the ER Team.

• Track and evaluate employee relations metrics and trends.

• Coordinate company-wide and region-specific HR initiatives with People Centers of Excellence.

• Create and present manager training on People compliance and employee relations subjects.

• Lead or contribute to strategic HR projects aimed at enhancing employee engagement and organizational effectiveness.

⛳️ Requirements

• Minimum of 3 years of experience with LATAM labor laws.

• Relevant experience in Honduras and/or Argentina is beneficial; familiarity with labor laws in Mexico is an advantage.

• Proficiency in both English and Spanish.

• A Bachelor’s degree in human resources, Business Administration, or a related field.

• Over 4 years of experience in employee relations is preferred.

• Experience collaborating with various key stakeholders and effectively functioning as part of a team.

• Strong knowledge of employment law and regulatory frameworks in Europe, the Middle East, and Africa.

• Proven experience in formulating and enforcing policies and procedures for compliance assurance.

• Established background in employee relations or a similar HR role.

• Experience in a fast-paced environment, ideally within the tech or BPO sector.

• Excellent interpersonal and communication skills.

• Strong problem-solving and conflict-resolution skills.

• Ability to maintain confidentiality and manage sensitive information with discretion.

• Exceptional organizational and project management skills.

• Proficient in HRIS systems and the Microsoft Office Suite.

• Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with latency under 120 ms internationally.

• At least 8 GB RAM.

• Operating system requirements: Windows 11 (excluding S Mode) or macOS 13.0 or newer.

• CPU Mark of at least 7368; must be 8th-generation Intel or newer, or 2nd-generation Ryzen or newer.

• Integrated graphics card.

• Smartphone that supports two-factor authentication with Android 10.0+ or Apple iOS 16.0+.

🏝️ Benefits

• A remote role within a dynamic international company catering to ambitious gaming, e-commerce, and tech clients.

• A diverse and inclusive culture featuring individuals from over 80 countries, speaking more than 25 languages.

• Access to innovative digital tools along with continuous learning and development opportunities.

• Engagement in enjoyable employee activities.

• Involvement in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA.