Employee Onboarding Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide tailored support to new employees and clients during the onboarding process.

• Configure, adjust, and enhance onboarding workflows using Process Street and additional tools.

• Ensure adherence to federal, state, and local regulations regarding onboarding.

• Develop employee communications pertinent to onboarding and orientation activities.

• Input and manage employee information across HRIS, ATS, payroll, and benefits systems.

• Coordinate onboarding efforts among HR, Payroll Engineers, and Benefits Specialists.

• Act as a liaison with vendors and clients during the setup and implementation of onboarding.

• Distribute onboarding resources, credentials, manuals, and policy documents.

• Address or escalate inquiries from new hires regarding payroll, benefits, and onboarding logistics.

• Design and maintain SOPs and documentation of processes.

• Review and update onboarding documents specific to clients.

• Troubleshoot onboarding-related system issues and provide support to platform users.

• Identify gaps in processes and suggest improvements for efficiency.

• Monitor onboarding progress to ensure completion is timely and accurate.

• Keep organized records that comply with standards and client requirements.

• Undertake additional duties that support client satisfaction and team objectives.

⛳️ Requirements

• Strong understanding of U.S. HR compliance and labor laws related to onboarding, including I-9, E-Verify, and W-4.

• Proficient in various payroll systems, benefits portals, applicant tracking systems (ATS), HRIS, Process Street, and other HR-related platforms.

• Familiarity with labor legislation and employee benefits, including the ability to interpret carrier summaries.

• Capability to deliver clear and professional presentations and onboarding sessions.

• Strong written and verbal communication skills.

• Exceptional attention to detail, time management, and organizational abilities in a fast-paced, deadline-oriented environment.

• Capacity to manage sensitive and confidential information with care.

• Strong analytical thinking and problem-solving skills.

• Experience in creating, reviewing, and maintaining SOPs, workflow documentation, or process maps.

• Adaptability in navigating ambiguous scenarios, evolving client needs, and shifting priorities.

• Preference for candidates with over 3 years in HR onboarding, HR operations, or shared service roles supporting U.S.-based employees.

• Experience in onboarding remote or multi-state teams.

• Background in HR consulting, outsourcing, PEO, or supporting U.S. clients in a global capacity.

• A bachelor's degree in Human Resources, Psychology, Business, or a related field is preferred but not mandatory.

• Ability to sit and work on a computer for extended periods.

• Capacity to lift up to 15 pounds occasionally.

• Willingness to participate in video conferences and meetings.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.