Employee Benefits Onboarding & Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate employee onboarding and benefit education sessions via Zoom, phone, and in-person as necessary.

• Assist employees in navigating the Benfa Health dashboard and the enrollment process.

• Clarify the requirements for activating and maintaining access to relevant benefits.

• Support employees in understanding the MSK/movement-care element, which includes assessments, personalized care plans, ongoing engagement, and clinician support.

• Follow up with employees who have not finalized onboarding steps and address any enrollment obstacles.

• Aid in new-hire enrollment and the ongoing activation of employees.

• Describe healthcare resources such as MSK and movement support, virtual primary care, urgent care, medication/pharmacy assistance, healthcare navigation, dashboard tools, and other benefits available through the Benfa platform.

• Direct clinical inquiries to the appropriate healthcare provider without dispensing medical advice.

• Clarify pre-tax benefit elections, program deductions, reimbursements, and their interaction with the employer program.

• Assist employees in identifying program-related items on paystubs and understanding participation criteria.

• Communicate the approved program structure without offering personal tax, legal, payroll, or medical advice.

• Act as the primary point of contact for employees reaching out to Benfa Health via call or email.

• Respond to general program, benefit, enrollment, and dashboard inquiries.

• Provide assistance with basic account access issues and onboarding or participation requirements.

• Escalate payroll, eligibility, clinical, technical, or administrative concerns to the appropriate Benfa team member.

• Guide employees to the relevant healthcare or benefit provider when specialized assistance is required.

• Ensure that employee inquiries are addressed satisfactorily.

• Carry out other related tasks as assigned.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Proficient in Spanish (both written and spoken).

• Excellent communication and interpersonal skills.

• Ability to convey information professionally and effectively to clients.

• Comfortable engaging with employees from diverse backgrounds.

• Capable of explaining benefit and payroll concepts in a clear and simple manner.

• Strong customer service orientation; patient, professional, and confident while communicating via phone and Zoom.

• Willingness to learn healthcare benefit terminology and various provider programs.

• Familiarity with using dashboards, email, CRM/support systems, and Zoom.

• Good judgment regarding when to escalate issues rather than guessing or providing incorrect information.

• Strong organizational and follow-up abilities, with the capability to manage multiple priorities in a dynamic environment.

• Self-motivated with the capacity to work independently and adhere to established processes.

• Quick to learn and adapt to new systems and workflows.

• Creative, resourceful, and proactive with an innovative mindset.

• Proficient in Microsoft Office (Word, Excel, Outlook) and standard business tools (Google Drive, email, spreadsheets, document management).

• Ability to work during U.S. Eastern Time (New York) business hours and adjust to business needs.

• Interest in long-term career advancement opportunities.

• Reliable computer (Windows 10 or newer), dual monitors, and stable high-speed internet connection.

• Professional home workstation suitable for uninterrupted remote work.

• Preferred: experience in employee benefits, healthcare, HR, payroll, benefits enrollment, patient/member services, insurance/member support, or healthcare customer service.

• Preferred: experience in conducting employee benefit orientations or enrollment meetings.

• Preferred: familiarity with pre-tax employee benefits and the ability to read paystubs.

• Preferred: experience supporting Spanish-speaking employee demographics.

🏝️ Benefits

• 100% remote work opportunity.

• Positive work environment with opportunities for growth.

• Full-time role requiring 40 hours per week.