Employee Benefits Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for policyholders, employers, and employees regarding inquiries related to claims and coverage.

• Manage claims related to life insurance, disability, and leave, which includes coordinating paid parental leave and death claims.

• Assist employees in the claims filing process.

• Address escalated issues concerning claims, billing, and the interpretation of contracts.

• Collaborate with HR and Benefits teams across various locations.

• Provide reports on the status of claims, outstanding items, and Evidence of Insurability.

• Support the tracking of Evidence of Insurability.

• Ensure precise premium administration and accurate contract interpretation.

• Coordinate the resolution of customer service, claims, and coverage issues.

• Contribute to process enhancements aimed at improving the customer experience and supporting business retention.

⛳️ Requirements

• Bachelor’s degree in business or a related field, or an equivalent combination of education and experience.

• Over 3 years of experience in leave management, Short-Term Disability (STD), Long-Term Disability (LTD), and life insurance.

• Proven experience in managing claims processes and resolving intricate customer inquiries.

• Familiarity with Oracle or alternative Benefits Administration software.

• Strong understanding of benefit contract interpretation and premium administration.

• Capability to manage multiple stakeholders and business units effectively.

• Excellent verbal communication skills with an emphasis on empathy and customer service.

• Proficient in Microsoft Excel.

• Experience in coordinating projects and working cross-functionally.

• Background in supporting group life, disability, and leave programs within a corporate or insurance setting.

• Availability to work eastern time zone hours between 8:00 am and 5:00 pm.

• Successful completion of criminal background checks, along with verification of employment, education, and licensing.

• Must be eligible for bonding.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company match contributions.

• Annual incentive bonus plan.

• Generous paid time off.

• 11 holidays.

• 2 wellness days each year.

• 8 volunteer hours annually.

• PTO increases with length of service.

• Opportunities for career advancement and growth.

• Paid parental leave.

• Adoption and surrogacy assistance.

• Employee giving program that matches donations to eligible nonprofits and schools.