Email and SMS Marketing, Sports Sales Coordinator

This is a fully remote position, open to applicants in Peru, +2 more countries.

📋 Description

• Strategize, compose, design, and distribute email and SMS campaigns to promote facility time, pickup games, registration opportunities, and special offers.

• Develop audience segments based on location, sport, expressed interests, booking history, and engagement levels.

• Construct and enhance welcome messages, lead follow-ups, incomplete booking recovery, reminders, repeat booking prompts, and win-back workflows.

• Modify brand assets for mobile-optimized emails and craft clear copy in English that includes strong calls to action.

• Conduct quality assurance on audiences, dates, time zones, pricing, links, personalization, and suppression rules prior to launch.

• Oversee delivery failures, bounces, complaints, and opt-outs; maintain consent records and healthy mailing lists.

• Test messaging, timing, offers, and customer journeys; report on inquiries, paid bookings, repeat participation, revenue, and engagement metrics.

• Keep accurate facility inventory, respond to inquiries about sports spaces, prepare approved quotes, and oversee bookings through to payment confirmation.

• Maintain an up-to-date sales pipeline and pursue renewals or repeat bookings.

• Create and manage pickup game listings while monitoring registrations and occupancy levels.

• Collaborate with local hosts and venue contacts, address player questions and waitlists, and communicate approved changes.

• Report on low enrollment games, host shortages, venue issues, cancellations, refunds, and safety decisions.

• Track attendance, feedback, and repeat participation to enhance future games.

⛳️ Requirements

• Hands-on experience in creating email campaigns and automations, along with practical SMS experience.

• Proficient written and verbal English skills for engaging with North American customers.

• Confidence in following up with leads, articulating offers, and securing bookings.

• Exceptional attention to detail concerning schedules, pricing, customer records, and competing deadlines.

• Familiarity with CRM systems and email/SMS platforms like Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Comfort in utilizing spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a proactive approach to resolving issues until completion.

• Availability to work evenings and weekends in Toronto/Eastern time is essential.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention is advantageous.

• Completion of the Culture Index survey is required.

• Completion of the Criteria GAME assessment — English is required.

🏝️ Benefits

• Remote work opportunity from Latin America.

• Expected variable commissions ranging from US$500 to US$1,000.

• Evening and weekend work aligned with Toronto/Eastern time.

• Specific weekly schedule and commission terms will be established prior to hiring.