Electrical Service Engineer, Entry Level

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Address the service requirements of BD Advanced Diagnostics clients within the specific geographic area and nationally as necessary.

• Operate remotely with no direct oversight and be prepared for overnight travel on short notice.

• Quickly respond to client needs.

• Carry out installations, maintenance, upgrades, and repairs utilizing electronic and computer skills, tools, testing equipment, and schematic diagrams.

• Service laboratory systems, including Kiestra, Microbiology, Molecular, and LC/MS systems.

• Collaborate with service and support teams to enhance field service revenue through billable preventive maintenance and equipment relocations.

• Communicate the work completed and provide follow-up plans as required.

• Proactively arrange and complete system upgrades with clients.

• Record and document customer complaints in the appropriate systems for resolution and investigation.

• Manage spare parts inventory, company vehicle, laptop, tools, testing devices, and other assigned equipment.

• Use the company credit card responsibly according to established expense guidelines.

• Travel up to 50% outside the home geographic area, which includes scheduled and unscheduled visits, overnight stays, and occasional national travel.

• Participate in weekend/holiday on-call rotation roughly every 6 weeks, maintaining local phone availability and potential national travel.

• Uphold a professional appearance.

• Fulfill vendor credentialing requirements to retain access to customer facilities.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering, Electronic Technology, Biomedical, or a related field.

• Knowledge of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.

• Intermediate understanding of information systems networking architecture design and setup.

• Intermediate knowledge of computer software operating systems.

• Capability to communicate effectively with customer information technology staff and lab management.

• Must engage in vendor credentialing programs and complete the necessary credentialing requirements.

• Must possess a Real ID.

• Must hold and maintain a valid state-issued Real ID driver’s license with a minimum of 3 years driving history.

• Must comply with BD's auto safety standards.

• Ability to lift objects weighing 30 to 40 lbs from floor to chest height.

• Ability to turn manual sockets, crescent wrenches, and screwdrivers repeatedly throughout an 8-to-10-hour workday.

• Ability to sit, kneel, squat, bend, and stand repeatedly during an 8–10-hour period.

• Ability to push and pull objects weighing up to 70 lbs.

• Capability to perform fine motor tasks while reaching during an 8–10-hour workday.

• Ability to carry a 30 lb. pack for up to 1 hour.

• Ability to drive for up to 6 hours and in adverse weather conditions.

• Ability to climb portable ladders and step stools.

• If required to wear a respirator, must pass a fit test and annual spirometry.

• Preferred: expertise in robotics.

• Preferred: experience with Liquid Chromatography (LC) and Mass Spectrometry (MS) instrumentation.

• Preferred: knowledge of Lab Information Systems (LIS) and database management.

• A+, Microsoft, or Cisco accreditation is advantageous.

• Understanding of basic computer security concepts and standard procedures.

• Excellent verbal and written communication abilities.

• Exceptional customer service and interpersonal skills.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Health savings and flexible spending accounts.

• Life and disability insurance.

• Wellness resources.

• Mental health support.

• Disease management programs.

• 401(k).

• Deferred compensation programs.

• Financial counseling.

• DailyPay.

• Educational savings resources.

• Paid time off.

• Company holidays.

• Educational assistance.

• Parental leave.

• Adoption assistance.

• Backup care.

• Caregiving support.

• Employee assistance programs.

• Commuter benefits.

• Pet insurance.

• Legal services.

• Associate discount programs.

• Bereavement, military, personal, family and medical leave, and jury duty leave.

• COVID-19 vaccination/testing accommodations where applicable.

• Opportunities for learning, growth, and development.

• Company-issued vehicle, laptop, tools, testing devices, and spare parts inventory.