Ejecutivo de atención a clientes

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Promote the service portfolio of NYCE-QIMA with existing clients.

• Schedule appointments, conduct visits, presentations, and follow-up sessions, both virtually and in-person.

• Prepare quotes and technical-commercial proposals.

• Develop strategies with the operational area to enhance services for existing clients.

• Align delivery timelines, service conditions, sample requirements, and documentation criteria.

• Follow up on opportunities until their closure and completion.

• Inform clients about entry requirements, documentation, and service conditions.

• Maintain continuous communication with both internal and external clients.

• Monitor client satisfaction and manage commercial/operational incidents.

• Oversee contracts, agreements, renewals, and commercial documentation.

• Manage invoicing and accounts receivable for existing clients in Market Access.

• Administer programs related to clients to ensure accurate registration on platforms.

⛳️ Requirements

• Bachelor's degree in Electronics, Telecommunications, Electrical or Industrial Engineering.

• Experience in regulatory matters, customer service, and electrotechnical sector regulations.

• Experience in developing a captive client portfolio.

• Proficient in Microsoft Office Suite.

• Skilled in using computer equipment.

• Basic to intermediate proficiency in English is desirable.

🏝️ Benefits

• Grocery vouchers starting from the first month.

• Additional benefits upon obtaining a permanent contract.

• Remote work available for employees.