EHR Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide both onsite and virtual training for physicians and staff on athenaOne EHR workflows, encompassing clinical documentation, scheduling, billing, and communication tools.

• Perform pre-training evaluations to customize the curriculum according to the specific needs and experience levels of the practice.

• Create, update, and maintain training materials, quick reference guides, and instructional videos.

• Collaborate with Onboarding Managers to guarantee that practices are prepared for go-live and that users attain proficiency.

• Offer reinforcement and refresher sessions following go-live to ensure adherence to workflows and compliance.

• Record training sessions, attendance, and follow-up actions within Salesforce.

• Engage in pilot programs, product testing, and feedback loops with the EHR team and vendors.

• Work together with Onboarding Managers, Support Analysts, and Revenue Cycle teams.

• Assist with documentation, patient engagement, billing workflows, and ensure compliance with MDVIP standards.

• Take part in team huddles, knowledge sharing, and curriculum revisions.

• Propose at least two process or content improvement ideas each quarter.

⛳️ Requirements

• Associate or Bachelor’s degree in Healthcare, Education, or a related discipline (or an equivalent combination of education and experience).

• At least 3 years of experience in training or supporting EHR systems, with a preference for athenaOne.

• Strong comprehension of primary care clinical workflows, documentation procedures, and front/back office operations.

• Experience delivering both in-person and virtual training sessions in healthcare or software settings.

• Outstanding presentation, communication, and interpersonal skills.

• Proficient in Microsoft Office applications, including Excel.

🏝️ Benefits

• Competitive salary with annual incentive compensation programs for eligible positions.

• Medical and prescription drug coverage.

• Dental insurance.

• Vision insurance.

• Flexible Spending Account.

• Health Savings Account.

• Dependent Care Flexible Spending Account.

• Basic and Supplemental Life Insurance.

• Accidental Death and Dismemberment coverage.

• Disability Income Protection Plan.

• Employee Assistance Program.

• 401(k) retirement plan.

• Paid vacation.

• Paid holidays and personal time.

• Paid sick leave and Family and Medical Leave time as mandated by law.

• Continuous training and leadership development opportunities.

• Supportive work environment recognized as a Great Place to Work®.

• Fully remote work arrangement.