EDI Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and prioritize the team's workload, projects, and initiatives associated with EDI processes and payer connectivity.

• Plan and manage both ongoing and upcoming EDI changes, payer modifications, and production requests.

• Take ownership of operational support for production practices, incidents, and help desk escalations, ensuring adherence to service levels.

• Direct the hiring, onboarding, performance management, coaching, and development of team members assigned to you.

• Monitor team performance on support tickets, documentation, and follow-ups, holding the team to quality and turnaround standards.

• Facilitate coordination between partners and the core development team to address issues and queries that arise during day-to-day operations.

• Proactively communicate updates, risks, issues, and resolutions to stakeholders and leadership.

• Oversee the testing of production applications and the establishment and maintenance of recovery procedures.

• Develop, document, and uphold operational policies, procedures, and standards for the EDI Operations team.

• Manage departmental metrics and reporting, utilizing data to monitor performance, identify trends, and guide decision-making.

• Lead root-cause analysis and post-incident reviews for production issues within EDI Operations, driving corrective and preventive actions to completion.

• Embody DentalXChange’s company values - Actively Care, Try Hard, Be Humble, Feedback is a Gift.

• Perform other duties as assigned.

⛳️ Requirements

• Bachelor’s degree in a technical or engineering field is preferred.

• Minimum of 5 years’ experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.), including production operations.

• At least 2 years of experience in people management or supervisory roles, demonstrating the ability to lead, coach, and develop a team.

• Experience in owning operational metrics, process improvement, and cross-functional coordination.

• Familiarity with Postman and SoapUI is preferred.

• Ability to adapt swiftly as needed and act promptly.

• Strong planning, organizational, and documentation abilities.

• Excellent verbal and written communication, as well as interpersonal skills.

• Proficient in all MS Office applications and adept at using the internet.

• Capacity to effectively multitask with precision in a fast-paced environment.

• Working knowledge of technical and procedural aspects and functions.

• Ability to solve practical problems and navigate a variety of concrete variables in situations with limited standardization.

🏝️ Benefits

• Challenging and rewarding career opportunities with potential for growth as we expand!

• Medical, dental, and vision benefits – eligible the first of the month following your start date.

• Unlimited PTO.

• Paid time off for sick leave, jury duty, and bereavement.

• 10 company-paid holidays.

• 401k with company match.

• Health Advocate services.

• Flexible spending accounts for healthcare and dependent care.

• Friendly colleagues and a positive workplace culture!