eContent Account Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the coordination of Content Services vendors to ensure effective execution of service requests.

• Act as a point of escalation for resolving discrepancies and manage the prioritization of requests.

• Assist in capacity planning by providing forecast estimates.

• Promote the adoption of Nestlé’s internal Content Services solutions across various Markets.

• Ensure precise execution, adherence to SLAs, and alignment with Nestlé’s global standards.

• Review and assess feasibility based on Business inputs.

• Guarantee timely execution of operations and take necessary actions when issues arise.

• Conduct quality control checks against briefs and guidelines.

• Collaborate with production teams and Content Services Accounts to manage workflow and expectations.

• Educate Markets on standardized templates and GenAI tools.

• Elevate premium creative requirements to IMS leadership.

• Coordinate projects from planning through implementation, including CGI-related projects.

• Maintain operational documentation, processes, service catalogs, and briefs.

• Serve as a liaison with the Content Services ecosystem, vendors, Markets, and Content Services Leads.

• Facilitate weekly vendor operational reviews and monitor improvement actions to ensure adherence to service levels.

• Act as the primary point of contact between Markets and IMS for issue resolution.

• Review production outputs to ensure compliance with briefs, usage rights, and brand guidelines.

• Meet with Business and Market teams to gather demand and ensure prerequisites for Content Services are met.

• Identify knowledge gaps and recommend targeted actions.

• Conduct stakeholder and supplier operational reviews to foster continuous improvement.

⛳️ Requirements

• Bachelor's degree in Marketing, Communications, Digital Media, Business, or a related field.

• Minimum of 2 years in Content Production Management.

• Experience handling high-volume, multi-platform, and complex tasks.

• Experience in a corporate and multicultural environment.

• Strong understanding of eCommerce and eRetailers landscape.

• Proficient project management skills.

• Previous experience in agency, media, or advertising is advantageous.

• Excellent relationship management skills, particularly with customers and vendors.

• Knowledge of Workflow Management; familiarity with the Sitecore solution is a plus.

• Experience utilizing Project Management Tools and Performance Tracking Tools (cost, time, budget).

• Advanced level of English proficiency.

• Strong planning abilities related to quality deliverables.

• Basic understanding of design terminology and technical requirements, including compatibility.

• Solid comprehension of the Production Process.

• Experience working with Usage Right Documentation.

• Understanding of automation/GenAI capabilities and the ability to manage market expectations regarding their application.

🏝️ Benefits

• Remote Work Arrangement