Account Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Cultivate and qualify both inbound and outbound prospects to deliver higher-quality leads for the new business team.

• Surpass daily targets of 35 outbound calls and email interactions.

• Identify key contacts within organizations and arrange appointments with new business team members.

• Provide insights and pinpoint opportunities to enhance campaign development, sales enablement, positioning, and the prospect journey.

• Utilize CRM and automation tools for outreach and record customer interactions in Salesforce.

• Refine existing outbound channels and assist in testing new sales/prospecting methods.

• Participate in weekly coaching sessions and individual meetings with the manager.

• Act as the primary point of contact and representative of MOO for Business Services clients.

• Manage a portfolio of accounts and implement targeted account expansion strategies to uncover revenue opportunities.

• Develop accounts to a level appropriate for transition to the broader Returning Business team.

⛳️ Requirements

• Proven experience in generating and qualifying sales leads is crucial.

• Ability to thrive in a fast-paced, high-volume environment.

• Goal-oriented with a passion for achieving targets.

• Eager to grow and acquire new skills.

• Competent in managing time efficiently in a remote setting.

• A collaborative team player with a positive mindset.

• Solution-focused attitude.

• Professional, approachable, and helpful in both phone and written communications.

• Highly motivated self-starter who enjoys testing and tackling new challenges.

• Preferred: Experience working with US clients or for a US company.

• Preferred: Experience in chat support.

• Preferred: Basic understanding of design/print concepts.

🏝️ Benefits

• 19 days of holiday, increasing by one day for each year of service up to five years.

• Matched pension scheme.

• Paid parental leave.

• Private healthcare coverage.

• Life insurance benefits.

• Flexible working schedules.

• Hybrid and remote work options for specific roles.