Ecommerce Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of the Shopify website and its complete ecosystem.

• Manage third-party applications such as Recharge, Klaviyo, Gorgias, and OctaneAI.

• Assess, choose, and remove tools within the Shopify ecosystem.

• Supervise and enhance quizzes, cross-sells, upsells, and various conversion strategies.

• Act as the internal expert on Shopify and the website.

• Manage the relationship with external web development and design agencies.

• Set priorities for the agency, review delivered work, and ensure projects remain within scope, timely, and on-brand.

• Convert business and merchandising requirements into actionable briefs and specifications.

• Collaborate with designers and developers to define, prioritize, and implement site enhancements.

• Maintain and improve search functionality, navigation, product reviews, and overall browsing experience.

• Oversee website merchandising, including product catalogs, collections, and individual product pages.

• Develop and implement product education strategies that emphasize features, benefits, and unique selling points.

• Own and carry out a roadmap for A/B testing, ensuring continuous testing and optimization.

• Monitor and evaluate merchandising and website performance, providing weekly reports.

• Address customer escalations related to account logins, payment updates, and subscription management.

• Escalate technical issues to the relevant third-party support channels.

• Drive improvements in website conversion rates, the quality and speed of agency deliverables, and the efficiency of resolving technical issues.

⛳️ Requirements

• Proven experience in eCommerce, preferably with a direct-to-consumer (DTC) brand.

• Experience as a merchant using Shopify Plus and Recharge.

• In-depth knowledge of the Shopify app ecosystem.

• Proficient in Shopify admin, theme editor, and app configurations.

• Comfortable with coding or technical documentation.

• Experience in managing external agencies or vendors, including briefing, deadline oversight, and quality assurance.

• Strong design and user experience (UX) sensibilities.

• Innovative and capable of suggesting solutions to unfamiliar challenges.

• Proactive, resourceful, and results-driven.

• Ability to quickly adapt priorities, demonstrate initiative, and work independently.

• Excellent multitasking and prioritization abilities.

• Familiar with G Suite, Slack, and other contemporary web tools and platforms.

• Adaptability in a rapidly changing environment.

• Passionate about customer satisfaction and aligned with Bird&Be’s mission.

• Must have a flexible schedule, including availability for some evenings, weekends, and holidays as necessary.

• A reliable work-from-home setup featuring a laptop or desktop with the latest operating system and a stable internet connection.

🏝️ Benefits

• Competitive salaried compensation.

• Flexible remote work options.

• Reliable work-from-home setup, including a laptop or desktop with the latest operating system and a stable internet connection.