eCommerce Platforms Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee platform configurations, user permissions, roles, environments, API keys, and integrations across commercetools, Klaviyo, and other related SaaS applications.

• Manage licensing, seat allocations, usage-based expenditures, and ensure platform spending aligns with the budget.

• Facilitate vendor-led modifications such as version upgrades, deprecations, and rollouts of new features.

• Keep administration protocols, runbooks, and access logs in a state that is ready for audits.

• Act as the primary contact for SaaS vendors, addressing support inquiries, escalations, account evaluations, and roadmap discussions.

• Monitor contracts, renewal timelines, and service level agreements (SLAs), and notify the Senior Director of any cost or risk concerns.

• Prepare materials related to renewals and contracts for the Procurement and Legal departments.

• Collaborate with systems integration partners on tasks related to platform setup and management.

• Assist in evaluating new composable components by collecting requirements, creating vendor shortlists, scheduling demonstrations, and conducting scoring.

• Investigate headless CMS, search functionalities, marketing automation, and other composable tools, providing summaries of options and trade-offs.

• Keep an updated map of the technology stack, including integrations, data flows, ownership, contracts, and renewal deadlines.

• Oversee Klaviyo and other marketing tools, including integration health checks, data feeds, event tracking, and consent management.

• Collaborate with Marketing and Analytics teams to ensure that customer, order, and behavioral data is transferred accurately between commerce, email, and analytics platforms.

• Assist in launching Direct-to-Consumer (DTC) capabilities like personalization, loyalty programs, reviews, and enhancements to on-site search.

• Provide guidance to Product Owners and Business Analysts regarding requirements related to platform functionalities or vendor limitations.

• Work alongside IT and Security teams on access assessments, vendor security evaluations, and compliance mandates.

⛳️ Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, or a related discipline, or equivalent professional experience.

• 3 to 4 years of experience in e-commerce technology, platform management, digital products, or marketing technology.

• Practical experience in administering at least one e-commerce platform (such as commercetools, Shopify Plus, BigCommerce, Salesforce Commerce Cloud, Adobe Commerce, or similar) or a marketing automation platform (like Klaviyo, Braze, Iterable, Salesforce Marketing Cloud, or similar).

• Day-to-day experience interacting with SaaS vendors concerning support, account management, or renewals.

• Involvement in at least one software evaluation or vendor selection process.

• Familiarity with APIs, integrations, and data flows between commerce, marketing, and analytics systems.

• Strong organizational skills and documentation practices.

• Effective written and verbal communication with both technical teams and business stakeholders.

• Hands-on experience with both a commerce platform and a marketing automation platform.

• Exposure to headless or composable commerce architecture (MACH).

• Certification in commercetools or Klaviyo.

• Experience with headless CMS platforms or search solutions.

• Knowledge of GA4, Google Tag Manager, and customer support platforms such as Intercom.

• Experience collaborating with offshore or nearshore systems integrators.

• Understanding of consumer privacy and compliance regulations (CCPA/CPRA, CAN-SPAM, TCPA, PCI, accessibility).

• Background in consumer products, photography, or direct-to-consumer retail.

🏝️ Benefits

• Bonus based on experience.

• Medical insurance.

• Dental coverage.

• Vision insurance.

• Life insurance.

• 401k plan.

• Paid time off.

• Flexible work environment.