eCommerce Performance Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver optimization consulting for eCommerce platforms specifically tailored for automotive dealerships and parts vendors.

• Educate and empower dealers to fully leverage the platform, enhancing their sales potential.

• Oversee a portfolio of consulting clients throughout the entirety of their contracts.

• Suggest strategies aimed at boosting sales and attracting traffic to dealer websites.

• Monitor and evaluate website traffic, user interactions, conversion rates, and customer acquisition pathways.

• Investigate and apply current marketing trends to enhance website performance and user experience.

• Guide clients in optimizing product listings and the functionality of their eCommerce websites across various sales channels.

• Provide support to clients and users facing challenges, obstacles, and operational issues.

• Connect users with other departments within RevolutionParts for assistance and growth in GMV.

• Collaborate closely with Sales, Customer Success, and Marketing teams during sales and customer re-engagement initiatives.

• Offer expertise to team members in Sales and Customer Experience.

• Participate in calls with at-risk customers to lend professional insights.

• Facilitate or assist in webinars, podcasts, dealer training videos, and marketing campaigns as necessary.

⛳️ Requirements

• A minimum of 5 years' experience in eCommerce Sales.

• Prior experience in an auto parts department or the automotive industry is essential.

• Familiarity with working alongside auto dealerships.

• Experience as a user of the RevolutionParts platform.

• Proven ability to manage multiple accounts simultaneously.

• Exceptional communication skills, capable of simplifying complex subjects for clients.

• Strong listening abilities.

• Proficient copywriting and grammar skills.

• High attention to detail.

• Prompt follow-up and response times to client emails, meetings, and internal correspondence.

• Competence in maintaining records and notes of completed work.

• Capability to thrive in a fast-paced environment.

• Leadership skills to initiate and lead projects.

• Self-motivated individual with a proactive approach to challenges.

• Responsible utilization of AI tools, considering data privacy, accuracy, and ethical implications.

• Documented instances of employing AI to enhance outcomes in previous positions.

• Understanding of eCommerce platforms, email automation tools, and digital marketing technologies.

🏝️ Benefits

• Annual bonus.

• Opportunities for career development.

• Health benefits.

• 401K matching.

• Parental leave.

• Additional valuable perks.

• Flexible remote work arrangement.

• Travel opportunities related to the position.