Ecommerce Operations Support Specialist

This is a fully remote position, open to applicants in Philippines, +3 more states.

📋 Description

• Oversee the health of Amazon listings and identify issues such as Buy Box losses, suppressed listings, content breaches, and low inventory alerts.

• Assist in updating Amazon listings, which includes managing titles, bullet points, descriptions, images, conducting keyword research, and configuring backend search terms.

• Reply to Amazon customer inquiries within a 24-hour timeframe.

• Manage the customer email account at support@augo and respond to questions on Amazon's Q&A section.

• Elevate complicated customer concerns and monitor recurring issues for upstream solutions.

• Aid in managing Shopify product details, images, promotions, and store updates.

• Oversee the backend of TikTok Shop and ensure consistent updates across various platforms.

• Ensure pricing accuracy across Amazon US and international marketplaces, Shopify, TikTok Shop, and other sales channels.

• Maintain pricing documentation in Google Sheets and implement coordinated pricing adjustments.

• Conduct basic image editing and prepare listing visuals using Canva or Photoshop.

• Support the creation of A+ content and promotional graphics.

• Research suppliers on platforms like Alibaba and 1688, create vendor comparison spreadsheets, and manage sample tracking.

• Input data into internal systems and compile weekly reports across platforms.

• Offer ad-hoc analysis and support for process improvements to department leaders.

• Carry out tasks through a shared queue, working collaboratively to establish weekly priorities.

⛳️ Requirements

• Minimum of 1 year of hands-on experience with Amazon Seller Central; this is a non-negotiable requirement.

• Experience in monitoring or managing e-commerce listings.

• Previous background in customer service.

• Ability to manage tasks from various stakeholders effectively.

• Near-native proficiency in written English, rated 9+/10.

• Strong familiarity with Amazon Seller Central.

• Excellent written communication skills for customer service interactions.

• Proficient in Google Workspace, including Sheets, Docs, and Drive.

• Basic skills in Canva or Photoshop.

• Highly detail-oriented, organized, and adept at multitasking.

• Must have reliable time-zone overlap with US Eastern time, at least 3–4 hours per day.

• Ability to work independently while following clear priorities.

• Strong judgment in prioritizing tasks.

• Proactive in communication, with the ability to identify and report blockers early.

• Capable of handling pressure effectively.

• Takes ownership of work without needing permission.

• Team-oriented with the ability to collaborate as a shared resource.

🏝️ Benefits

• Gain cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and international collaboration.

• Work directly with the founder and various department heads.

• Receive authentic feedback, clear answers, and genuine ownership of your work.

• Contribute to a brand that boasts thousands of 5-star reviews on Amazon and demonstrates proven success.

• Make a significant impact on customer satisfaction, listing health, pricing accuracy, cross-platform consistency, and sourcing expenses.

• Opportunities for growth into specialist tracks, team leadership roles, or departmental support positions.

• Enjoy the flexibility of fully remote work.

• Engage in mission-driven work that helps families and adventurers embrace a life on the go.