EAP Work Life Consultant, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct Telephonic Intakes

• Collect Necessary Demographic Information

• Evaluate Participants' Needs Through Focused Questioning

• Provide Guidance and Consultation

• Ensure All Documentation Is Thorough and Accurate

• Perform Timely and Relevant Research

• Reach Out and Vet Service Providers by Phone to Confirm All Referrals Align with Participants' Requirements

• Create Grammatically Correct and Error-Free Cover Letters and Fulfillment Materials

• Engage in Additional Departmental Tasks as Necessary

⛳️ Requirements

• Previous Experience in Providing Resources to Participants, Including Housing, Childcare, Services for Older Adults, or Financial Assistance

• Familiarity with and Experience in Community or State-Based Programs

• Bachelor's Degree in Psychology, Social Work, or a Related Helping Profession

• Proficiency in English and Spanish - speaking, reading, and writing

• Outstanding Verbal and Written Communication Abilities

• Exceptional Customer Service Skills

• Strong Attention to Detail

• Ability to Research and Identify Resources

• Capacity to Thrive in a Fast-Paced Environment

• Basic Knowledge of MS Office and Contact Management Systems

• Prior Experience in Conducting Telephonic Intake and/or Assessment is Preferred

🏝️ Benefits

• 100% company-covered single tier medical insurance

• Paid Time Off (PTO)

• 401(k) with company match

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Comprehensive benefits package

• Full-time salaried position

• Fully remote work opportunity