EAP Care Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct needs assessments and screenings via telephone and/or live chat while managing an inbound EAP phone/chat queue.

• Provide brief, solution-oriented supportive interventions and psychoeducation addressing stress, anxiety, grief, relationship challenges, and substance use.

• Perform risk assessments regarding suicidal ideation, harm to self or others, substance use issues, abuse, or violence.

• Offer crisis intervention and stabilization, including safety planning and connecting individuals to urgent or emergency resources.

• Articulate EAP clinical and work/life benefits and provide tailored recommendations for individuals.

• Link members to EAP, health insurance, or community resources and ensure follow-up as clinically appropriate.

• Collaborate with HR and management on employee performance issues and crisis support while upholding confidentiality.

• Support Critical Incident Response in the wake of workplace disruptions.

• Provide telephonic support and facilitate onsite or virtual counseling at workplace locations.

• Accurately document all interactions and activities in the electronic case management system in a timely manner.

• Follow ethical standards, clinical best practices, confidentiality requirements, HIPAA, and other relevant regulations.

• Engage in supervision, team meetings, and case consultations.

• Work collaboratively with colleagues to ensure high-quality care for members.

• Complete necessary training and maintain proficiency in EAP protocols and procedures.

• Participate in the EAP on-call rotation for after-hours support.

⛳️ Requirements

• A Master's degree in Social Work, Counseling, Psychology, or a related field in behavioral health or human services.

• A minimum of two (2) years of clinical experience, ideally in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings.

• Active professional licensure in good standing, such as LCSW, LMSW, LPC, LMFT, LSW, or an equivalent state credential.

• Capability to operate effectively in a fast-paced, queue-based environment.

• Proficient in utilizing various digital platforms and electronic case management systems.

• Strong cultural competence and the ability to engage effectively with diverse populations in workplace settings.

• Excellent organizational abilities.

• Proficiency in completing timely and accurate clinical documentation.

• Availability to work Monday–Friday, from 11:30 am to 8 pm EST.

• Willingness to participate in an EAP on-call rotation, typically around two weeks per calendar year.

• An appropriate home office setup with adequate lighting, computer, and phone access.

• Commitment to reliable attendance and availability for scheduled shifts and caseload responsibilities.

🏝️ Benefits

• Comprehensive training provided to ensure job proficiency.

• Supportive supervision and staff collaboration.

• Opportunities for career advancement.

• Internal promotion possibilities.

• Employee Assistance Program and health advocacy work environment.

• Engagement in individual supervision, team meetings, and case consultations.

• Required training and competency development opportunities.

• Fully remote work arrangement.

• Home office environment conducive to work.